Représentant de Service Et Soutien Aux Opérations - Paris, France - FedEx Express EU

FedEx Express EU

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Position Summary:

We have an exciting opportunity for you to join our team as a CDG Ops Service and Support - Representative

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

Provides FedEx with solutions or advice relating to all types of shipments transiting through CDG AND the in country GSP/s.

Focuses on the timely resolution of problem shipments or action of special requests (Ops or Customer generated). Involves direct contact with Customers and operations.

Fournir à FedEx des solutions ou des conseils concernant tous les types d'expéditions passant par

CDG et les GSP du pays. Se concentrer sur la résolution en temps utile d'expéditions problématiques

ou l'exécution de demandes spéciales (générées par les Clients ou les service Opérationnels).

Contact direct avec les Clients.

Importance / Portée du poste:

Travaille en petites équipes, en rotation des postes, y compris le weekend et jours fériés.
Travail en horaires décalés
Gère les appels et courriels internationaux

- Établit la liaison entre les services Opérationnels, les Ventes, le service clientèle au niveau

mondial pour régler les problèmes

What do we offer:

Attractive compensation package
Training to get you started and onthejob learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reducedrate shipping
Great career opportunities
FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

Work in shift, saturday, sunday.
Driving license required

Qualifications:

Language:
French (Europe): Writing, Comprehension, Reading, Speaking

English:
Writing, Speaking, Reading, Comprehension

Certification:
License Car

Work Experience:

Customer Service:
Customer Service Experience

WORK_EXPERIENCE_SKILL-3-382

Additional Information

Posting Date: 23-Feb-2024

Closing Date: 8-Mar-2024

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine.

Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.

FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people.

Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.

While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.