Infrastructure Service Portfolio Leader - Marseille, France - CMACGM
Description
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.
With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.
THE ROLE:
You'll be responsible for managing the Infrastructure service portfolio and work with the CTO and service owners to scale out the services strategy.
RESPONSIBILITIES:
Work with cloud leader and service owners to update and scale out the services strategy, and ensure cloud service offerings align with the defined strategy
Work with relevant service owners and cloud developers to ensure service catalogue is updated with relevant service specifications (incl. features, SLAs, pricing etc.)
Develop and maintains cloud service portfolio processes and policy, including the criteria for acceptance of new services
Collaborate with product and service owners to proactively identify cloud service demand pipeline
Collaborate with product owners, internal and external extended teams to identify opportunities to improve cloud service offerings (through user feedback coming in from incidents/ad-hoc requests)
Engage with cloud architects, cloud procurement specialists and external SMEs to evaluate service portfolio quality and identify new cloud solutions in the market to add to the portfolio
Champion and evangelize service portfolio offerings with IT and business user groups
PROFILE AND QUALIFICATIONS:
Technical Skills
Experience in managing or delivering services
In depth working knowledge of leading cloud provider offerings
Familiarity with latest trends and patterns in cloud platforms
Security
Knowledge of compliance requirements of typical workloads and its implications on the cloud provider/technology choices
Cloud Economics
Knowledge of consumption driven TCO on cloud - i.e. understanding of cloud provider pricing vs. internal costing for various config decisions
Agile Methodologies
Awareness of DevOps methodologies and ability/mindset to drive rapid prototyping and piloting of cloud solutions
User Centricity
Knowledge of end user experience driven portfolio governance/performance management
Ability to liaise with multiple stakeholders (across users, IT & ops support groups) and proactively identify opportunities for service improvement
Experience with managing/delivering service offerings
Hands-on experience evaluating latest cloud solutions, providers & related economics
A plus:
Exposure to company's traditional services, enterprise priorities and relevant user needs/ challenges
Come along on CMA CGM's adventure
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