Engagement Manager - Neuilly-sur-Seine, France - BAYBRIDGEDIGITAL

BAYBRIDGEDIGITAL
BAYBRIDGEDIGITAL
Entreprise vérifiée
Neuilly-sur-Seine, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description

The mission of the BayBridgeDigital Services team is to accelerate our customer's success through digital business transformation, putting innovation at the heart of their businesses.

We leverage the Customer Success Platform and cutting-edge technology, innovation, strategy and design skills to accelerate our customers' transformation into world-class digital businesses.


Responsibilities:


  • Lead the Delivery for our Services team
  • Serves as the customer's primary point of contact and manages schedule, budget, resources, and program governance to ensure overall program success.
  • As a part of a team consisting deliver one of BayBridgeDigital's most strategic services products to large, strategic customers on Salesforce.
  • Manage and communicate with remote teams.
  • Manage overall program schedule, scope, issues & risks, and achieve agreement on key program deliverables and completion dates in partnership with various stakeholders and in alignment with customer's business goals and vision. Review and adjust program direction, approach, key artifacts, etc. to keep the program on track.
  • Establish and maintain trusted advisor relationships with customer stakeholders by providing BBD Services and platform value proposition, customer business values, vision, and future product roadmap.
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and thirdparty partners.
  • Set up project/program governance framework. Chair or participate in the customer governance Steerco Committees.
  • Set up project/program success criteria and measures, and track these throughout the project/program against customer business outcomes.
  • Demonstrated management consulting experience across digital, change management, value consulting.
  • Crafting strong business transformation business cases with clear ROI or sales/service/marketing transformation programs
  • Contribute to alignment on program vision while advising and articulating program/project strategies on enabling Salesforce technologies.
  • You're a "doer" and a "thinker", you have a bias towards action

Required Skills:


  • Agile/Scrum Master Certification
  • 5/7+ years of experience in managing internal or external customer projects/programs.
  • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget, and schedule.
  • Handson experienced with Agile Delivery Methodology and toolsets.
  • CRM experience is required
  • Previous Salesforce experience is an advantage to have.
Open to remote

  • Demonstrated strong project/program governance with the ability to manage both largescale transformation program and handson with smaller projects.

Salary:
From 80,000.00€ per year


Work Location:
Hybrid remote in 92200 Neuilly-sur-Seine
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