IT Technical Support - Paris, France - Murex

Murex
Murex
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

Job ID:
Location: PARIS (FRA)Murex is a recognized global leader in software development for trading, risk management and processing.

Everyday banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities.


Our motto "pioneering again" sums it all up:

since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions - each time offering innovative software solutions to the industry.


Over 2500 specialists are located across our 19 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto.


The team:


As part of the service desk team, you will be responsible for providing support to Murex employees based in Cyprus office or remote.

This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.

Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions,


Your Role

  • Install, configure, and upgrade windows operating systems and softwares installed on the endusers workstations.
  • Install and replace hardware (Workstations, Laptops, screens, network cable, )
  • Follow cases with support vendors.
  • Support Teams telephony, mobile devices, and smartphones for endusers.
  • Maintain User Account in Active Directory, disk encryption and antivirus.
  • Assist users with Citrix and VPN connectivity.
  • Participate in the creation of documentation to ease the work for the operation team.
  • Follow procedures and guidelines defined for the team.
  • Collaborate with other IT teams (network, storage, Windows Infra, ) to resolve incidents when needed
  • Flexibility in covering support shifts
  • Participate in discussions and presentation to evolve the infrastructure.


As part of the service desk team, you will be responsible for providing support to Murex employees based in Cyprus office or remote.

This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.

Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions,


Your Role

  • Install, configure, and upgrade windows operating systems and softwares installed on the endusers workstations.
  • Install and replace hardware (Workstations, Laptops, screens, network cable, )
  • Follow cases with support vendors.
  • Support Teams telephony, mobile devices, and smartphones for endusers.
  • Maintain User Account in Active Directory, disk encryption and antivirus.
  • Assist users with Citrix and VPN connectivity.
  • Participate in the creation of documentation to ease the work for the operation team.
  • Follow procedures and guidelines defined for the team.
  • Collaborate with other IT teams (network, storage, Windows Infra, ) to resolve incidents when needed
  • Flexibility in covering support shifts
  • Participate in discussions and presentation to evolve the infrastructure.
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