Career Opportunity in Lisbon - Paris, France - Sitel Group
Description
Learn, Lead & Grow at Sitel Group
About Sitel Group
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages.
Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you
French native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy
Lisbon?
So we have the perfect opportunity for you
Your future project:
French Customer Support
for Airbnb.
Our client
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
- Manage hosts and guests queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and openmind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of
French (C2) - Advanced level of
English (at least C1) both verbal and written - Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal:
Benefits.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives, including our SitelFit wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there
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**Career opportunity in Lisbon (Paid Relocation)
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