Technical Support Specialist, Tier 1 - Aix-en-Provence, France - Corcentric
Description
Overview:
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
With Corcentric, you will enjoy the flexibility of our hybrid work schedule, working 3 days from home, and 2 days at the office each week.
As a Technical Support Specialist, you'll be responsible for:
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the "voice of the customer" by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with crossfunctional teams and management throughout Corcentric
Requirements:
You'll need to have:
- Experience in customer support or technical support, with excellent rapport and relationshipbuilding skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Fluency in both French and English
- Excellent verbal and written communication skills, with a serviceoriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
It's great if you also have:
- A Bachelor's degree or comparable training, certification
- Knowledge of accounting concepts
- Additional European language skills (i.e. Spanish)
- Database research experience
- #LI-SP1_
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