Transaction Management Lead Middle Office - Paris, France - State Street

State Street

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Who we are looking for:

The Trade Management manager is responsible for all aspects of Middle Office operational support and daily governance across the EMEA teams supporting multiple products traded on behalf of an EMEA administered client.

Furthermore, the manager will serve as providing a daily point of escalation for client and third party escalation and issue resolution.

In depth understanding of Middle Office Trade Management Operations required across multiple products - Equity, FI, FX but also money market, repo and other more specific products supported.

Minimum 5 years' experience within Middle Office Operations with a minimum of 3 years staff management.

What you will be responsible for:
As an Assistant Vice President within EMEA Middle Office Trade Management you will:

Manage the daily EMEA BAU Onshore client operations team for a specified IM client for TM functions within remit.
Develop and maintain key contacts and relationships with the client.
Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions, COEs, as well as external stakeholders (custodians, brokers etc.).
Serve as senior escalation and closely monitor escalation queries and facilitate accurate and timely responses and resolution
Ensure that operational client service delivery standards (KPIs) are maintained and enhanced where appropriate for our global delivery model.
Support Trade Management in any client orientated scope of service definition and SLA negotiations.
Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery and effectiveness.
Proactively work to conceptualize and implement measurable process improvements and client solutions.
Ensure full compliance with internal policies working with CIS, Risk and Compliance managers as required.
Provide EMEA oversight management including regular reviews, objective setting and planning in line with business line and corporate goals.

What we value:
These skills will help you succeed in this role:

Outstanding client service, influencing, negotiation and communication skills.
High level of interpersonal and staff management skills
Effective decision making and prioritization skills.
Experience of working within a highly pressurized and time sensitive environment.
Highly developed problem solving skill set, including the ability to conceptualize and implement solutions.
Extensive experience in developing and maintain relationships, internal as well as external across varying levels and cultures.
Proactive in nature.