Customer Care Specialist - Paris e, France - Dayuse

Dayuse

Entreprise vérifiée

Paris e, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Job description
At Dayuse, routine isn't really our style.
In 26 countries and 500 cities (and counting), we've shaken up the hotel industry by opening the doors to hotel rooms and servicesduring the day

Diving into crystal-clear waters, having a cocktail at the bar, taking a 5-star nap, working in peace and quiet or meeting a loved one in an exceptional settingWe quickly realized that the hotel was much more than just a place to rest your head at night.

By offering immediate, local experiences with a high quality of service, Dayuse meets the demands of modern urbanites with a unique and well-established offer.

Our US Business Development team is looking for a dynamic, motivated Customer Success Coordinator based in our office in Paris (possible move to Montreal within 3 to 6 months) to contribute to the development of our presence in the American market.

This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

Deliver a high level of guest satisfaction management (we offer a 100% response service)
Coordination of reservations, exceptional requests and resolution of operational issues
Process incoming requests such as contacts, requests for information, and internal communication
Building productive relationships with partners across multiple markets and cities
Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)
Handling of complaints, claims and management of displacements

Preferred experience

Native/perfectly bilingual English & French speaker required

Hospitality experience desired: front desk, guest relations, or reception is ideal
Previous experience in the digital travel industry, especially OTAs, is a strong plus
Excellent communication and sense of diplomacy
Dynamic, reactive, and able to prioritize busy workloads
Flexible in work schedule and available for evening shift
Telephone fluency and solid knowledge of internet tools
Motivated to join a young, dynamic and multicultural startup
Available for a possible move to Montreal within 3 to 6 months

Additional information:

**Evening shift to align with US timezone : 3 Weekdays from 03:00 PM to 11:00 PM + 2 week ends per months (03:00 PM to 11:00 PM)

35 hours/week

Location: 9th arr. in Paris, France
Possible move to Montreal within 3 to 6 months
Start: ASAP
Perks: 50% of Pass Navigo + 50% of meal tickets + comprehensive healthcare package
Work on french public holidays / No work on US public holidays

In accordance with the GDPR regulation in force, DAYUSE commits itself to collect only the information useful for its recruitment and to keep it for a statutory period.

Type d'emploi :
Temps plein, CDI

Salaire :
à partir de 30 000,00€ par an

Avantages: