- Greet guest with a positive tone and use of surname (example: Mr. Jackson, Ms. Smith).
- Consistently practice the Claremont Five-Star service standards with each guest.
- Punch in and out on time clock; no more than (15) minutes before or after shift. Punch out for lunch breaks as well.
- Ensure that the guest has a full understanding of the service and is comfortable with the process. Additionally, verifying package components with each guest.
- Interact with guests in a friendly, service oriented manner.
- Accurately input reservation data into computer providing complete client file. Confirm date, times, appointments and 48 hour cancellation policy.
- Respond to guest emails as soon as possible within 24 hours.
- Respond to KIPSUs upon receipt.
- Efficiently retrieve all voice mail messages and return calls within two hours.
- Daily read departmental updates being responsible for all information.
- Inform manager of unsafe equipment, practices or guest reactions.
- Refrain from discussion of politics, salary or company information in public areas.
- Consistently ask each guest if they have a preference of gender for their massage provider.
- Responsible to consistently log in with own individual code.
- Accurately and completely handle all cancellations.
- Arrive for your shift in uniform with name badge looking clean and professional.
- Attend all scheduled staff meetings.
- Promote sales of treatments with a priority to upselling and suggestive selling to the guest.
- Communicate supply needs to appropriate manager in writing.
- Knowledge and ability to process gift certificates including daily balancing accounting procedures.
- Responsible for dusting and organization of workspace and department.
- Problem solving for guests or provider staff in taking care of a service.
- Confirming with each guest the 48 hour cancellation policy and a "full charge will occur if they do not arrive".
- All reservations including gift certificate are to be booked with a credit card guarantee.
- In conclusion of the reservation, confirm with each guest appointments and times for each service.
- Ensure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.
- Answer telephone with proper, courteous identification greeting within three rings.
- Understanding and ability to perform department opening and closing procedures.
- Scheduling treatments and packages for guests with accuracy and consistency.
- Handling guest complaints and problem solving as necessary.
- Knowledgeable of spa services and wellness programs.
- Confident, aggressive selling skills which include; asking for the sell and overcoming objectives.
- Perform requested duties of spa operations manager as needed.
- Previous experience is an asset
- High school diploma.
- Cashier, computer, hotel/spa experience preferred.
- Two-year customer service related experience required.
- Friendly, energetic, dependable and customer oriented.
- Must be very detail oriented.
- Ability to work with a variety of staff and management in a cooperative manner.
- Skill to handle multiple tasks instantaneously.
- Ability to work with fellow staff members in a close and shared work environment while remaining individually focused on work.
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Spa Experience Coordinator Part-Time - Issy-les-Moulineaux, France - Accor
Description
Company Description
Job Description
Hourly Rate: $23.18 Gross per Hour
QualificationsVisa Requirements: Must provide proof of eligibility to work in the United States.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
