Automotive Manager - Lyon, France - LiuGong Europe

LiuGong Europe Lyon, France

il y a 4 semaines

Description

Under the hierarchical reporting line of the Director of France and functionally under the LGEU Service Manager to ensure the implementation of service and market requirements.

This involves implementing LiuGong dealer service and warranty policies and developing a comprehensive after-sales support program tailored to the French market.

By effectively executing these initiatives, you will contribute to developing and delivering quality technical support, enabling the after-sales service to achieve its KPI and strategic objectives.

Recruitment and management of employees assigned to Aftersales Service in France
Develop, prepare, and manage budgets and work with management to ensure adequate funding is available for programs/training

Online technical support (Information, Documentation, assistance)
Creation of technical support for dealers in French (maintenance table, pressure table, fluid capacities, repair protocol, troubleshooting assistance, etc.)
Develop service levels with Cummins dealers to support the dealer network and French customers

Ensure the link between major companies (identified) and the distribution network, as well as other maintenance companies affiliated with LiuGong France (Cummins, ZF, and independents) with the sole aim of developing the service quality, demanded and required by these customers.

The goal is to offer these companies comprehensive coordination of service requests and thus achieve "Premium" service quality.
You will also manage a specific budget for these Corporate Support activities

Warranty and DMS Management:
DMS management and DMS training with warranty system dealers
Implementation of LGEU warranty policy with French dealers (training & communication)

Event Management:
~ Every week you will need to write a weekly activity report for your hierarchy as well as for the European technical management
Alignment of the French market with the LGEU service (monthly reporting)
Classify and report machine problems and trends through the collection and analysis of technical/dealer and customer data
Communicate effectively and coordinate resources from other LGEU departments to achieve success in the market and meet the requirements of French dealers (parts, product management, marketing)

Training:
Attend training organised by LiuGong Europe
Ensure the technical training of France network technicians

Develop field action plans to facilitate the implementation of the French business plan and growth objectives.
Establish service and parts objectives by developing strategic objectives for the French dealer network.

Quality, Prototypes &

French Legislation:
Cooperation with the R&D department - presenting current issues and information regarding prototype machine follow-up.

Ensure that the results of all services meet relevant French legislative or regulatory requirements, including health and safety, safeguarding, and data protection.

80,000 per annum + generous performance related bonus scheme
~

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