Technical Account Manager - Paris

Réservé aux membres inscrits Paris, France

il y a 1 jour

Escape is on a mission to reinvent how we protect our applications against hackers. Backed by YC, and with a growing customer base including industry giants like Zoom, FFF, and the Olympic Games, we're on the road for our Series A funding round. · Our growing team of 23 passionat ...

Description du poste

Escape is on a mission to reinvent how we protect our applications against hackers.

Backed by YC, and with a growing customer base including industry giants like Zoom, FFF, and the Olympic Games, we're on the road for our Series A funding round.

Our growing team of 23 passionate Escapers is at the core of the company's success, tackling profound tech challenges and driving innovation in cybersecurity.

We love to break down barriers and bring innovation from R&D to the final product stages. At Escape, every team member has the chance to take on important responsibilities that drive impact.
We believe it's time to bring more AI-driven innovation to the cybersecurity field. We'd love your help in building this dream

As a Technical CSM, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.

You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.

You ensure that customers:
Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption.
Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges.
Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy.

To understand your role better at Escape:

Lead post-sales onboarding & rollout Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.

Own the long-term customer relationship Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.
Drive adoption & value realization Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.

Be the post-sales technical expert Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.

Provide technical guidance and automation support Assist customers with integrations, scripting, and automation to help them maximize value from Escape.

Troubleshoot issues, best practices and coordinate with Engineering as needed.

Feed the product loop Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.

Perks

Equity:
Significant stock options via BSPCE, making you a true stakeholder in our success.

Health first:
Comprehensive health insurance with Alan paid 100% by Escape
Meal vouchers with a Swile Card
Sport subscription to have preferential prices to go to the gym, with EGYM Wellpass (ex Gymlib)
A place to learn and grow: Unlimited access to books and online courses to help you excel in your role

Tech perks:
Get the latest tech gear, including Apple (or not) equipment and ultra-wide screen, to do your best work

Global exposure:
Present groundbreaking research at top international conferences, like APIDays (Paris, London, New York), GraphQL Conference (San Francisco), bSides (Berlin, Milan, Oslo, Stockholm…), etc
Why Escape?
You own the post-sales moment where Escape becomes mission-critical for our customers
Hands-on technical work with Python and integrations, making a real security impact
Influence both retention and product roadmap
Collaborate with a world-class technical team solving meaningful cybersecurity problems
Fast-growing startup, top-tier investors, and strong growth potential
2+ years in SaaS, cybersecurity, DevOps, or deep tech environments
Strong understanding of modern application stacks, cloud, APIs, and security concepts
Comfortable with Python scripting for automation, integration, and troubleshooting
Passionate about helping customers succeed and able to build long-term, trust-based relationships
Structured, proactive, and able to manage multiple accounts
Fluent in French and English
Excited by startups, ownership, and impact

We respect your time and will make it quick and efficient. The entire process will be completed within 2 week.
1meetingwith the HR representative (A friendly chat to get to know you, your experience, and motivation)

30 minutes

Technicalchallenge (At home exercise to showcase your technical skills and problem-solving approach.
1 technical deep dive with the Technical Lead - (Discussion with our Technical Lead to explore your hands-on skills and technical thinking.)
1 hour

1 leadership & strategy interview the CEO - (Chat with the CEO to understand how you approach strategic and high-impact challenges.)
30 minutes

Formal hiring proposal.

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