Business Analyst, Front Office, Customer Delivery - Paris, France - Adenza

Adenza

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

Division Overview
Customer Services is an integral part of Adenza's growth and success.

This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview

We are seeking a Front Office Business Analyst to work in a customer-facing role, supporting the clients on Capital Market Solutions Application.

Your daily task is to address and resolve product issues related to use maintenance and upgrade of the Calypso Application.

You would also provide advice on the configuration and use of the Calypso Application and participate in the product enhancement request process.

This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

Responsibilities:

Provide expert-level functional support efficiently resolving Calypso product integrity issues via Customer Support Portal, phone, including replication and analysis of issues in mirrored Calypso support environment
Work collaboratively with case creators (customers, partners, and Customer Delivery team) to resolve product issues they reported
Conduct periodical meetings with clients to engage with them on an ongoing basis and to keep them updated on various developments concerning them while trying to identify any concerns they have
Validate and test all resolutions prior to customer delivery and follow up to ensure customer satisfaction
Use front office tools, remote access tools, etc. as needed to support customer's use of products and validate issues, documenting issues in bug reporting or CRM systems
Contribute to the creation of new tools or processes which improve customer satisfaction or product support effectiveness and efficiency
Identify situations where Customer Delivery engagement or additional implementation services may be warranted
Mentor new Product Support team members
Skills And Requirements
Bachelors or master's degree in business / Finance field or equivalent

A solid understanding of financial products in general with a specific focus on any two or more asset classes viz.

interest rate derivatives, fixed income securities, FX cash & derivatives, etc., and an understanding of financial market data viz. Market Quotes, Curve Construction, Volatility Surfaces, etc.
Business Analysis Skills with very strong Mathematical and Analytical Background
Understanding of one or more aspects of Trading and

Trade Processing:
trade capture and pricing based on linear and non-linear models, trade workflow, cash flows, sensitivity and other risk analyses, settlements, position management
Professional working proficiency in English is a must
At least 3 years of relevant, working experience within the banking/financial industry
Experience of working in a Software company and/or knowledge of Object-Oriented Programming is a plus
CFA, FRM, technical self-sufficiency in SQL, and Java will be an added advantage
More About Us

Our Office:

Adenza Paris is located on the ground floor of the Centorial, an emblematic building of Paris, between the Place de l'Opéra Garnier and the Palais de la Bourse.

Our location is convenient as it is in front of the "Quatre Septembre" station, providing excellent transport links, and it is near several restaurants, coffee shops, and Gyms as well.

Our suite can accommodate about 125 employees and have 8 conference rooms. We also have a game room and a common kitchen with fresh fruit delivered once a week.

Why Apply:

Adenza's mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce.

The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional.

At Adenza, we offer excellent opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent globally is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE).

We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

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About Adenza

Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud.

We enable the world's largest financial institutions to consolidate and streamline