Product Support Specialist - Paris, France - Transoft Solutions

Description

Join a world leader and make a difference Transoft Solutions is an international leader in the development of innovative software for the transportation engineering design sector.

With offices around the world, we provide transportation professionals with productivity-enhancing tools they can trust, giving them the confidence to build the safest and most efficient roads, ports, airports and rail systems.

The company's success is a result of our innovative and highly sought-after products, the superb customer service we deliver and our amazing work culture.

Our culture embodies a perfect balance between its corporate social responsibility, its customers and its employees' well-being, and developing great products.

• Understand customers' needs and guide them towards the Transoft Solutions products that best fit their requirements.

• Prospects, for them to understand the advantages of these products and their added value to the prospect's activity
• Existing users, to make sure they use these products to their full potential and become loyal users
• Provide product training to sales colleagues and resellers to enhance their product knowledge and sales skills.
• Perform product demonstrations for customers and resellers.
• Schedule and perform classroom and online training sessions as required.
• Organize workshops to exchange information with users and prospects about our software and their implementation
• Gather feedback from users, regarding the need for new features and products, to help develop Transoft 's portfolio
• Act as the market and product/service expert during the sales cycle by bringing insight, product expertise.
• Attend company and industry events to help promote Transoft products.
• Provide technical support to customers when needed.

• You have a bachelor's degree in civil, Transportation or other relevant engineering field
• You have a minimum of 3 years' experience in Civil, Transportation or technical sales
• You have a history of using required languages in a professional environment
• You are a successful performer in a technical advisory/consulting role.
• You have a solid knowledge of CAD and ability to learn new products and technologies
• You have strong technical aptitude to convey product benefits to variety of customers
• You are a problem solver who enjoys explaining technical details in an understandable manners and loves winning your audience with your presentation skills.
• You act as a communication hub between the sales department and Product Management, ensuring a mínimal level of technical knowledge among sales colleagues.
• You have good interpersonal skills, communication and networking
• You have excellent command of French and English. Preferable Spanish on Level B2 minimum as well.
• You have outstanding presentation skills and ability to engage with high profile clients.