Sales Support Coordinator - Massy
il y a 3 jours
Poste et missions
Sous la responsabilité du Team leader Sales Support,votre mission consiste à assurer la gestion quotidienne des appels et emails entrants,
à analyser les demandes et à apporter des réponses adaptées dans le respect
des délais et de la qualité de service.
- Gérer le cycle de vie des comptes clients : onboarding, offboarding, réactivation,
paramétrage des accès et mise à jour des données contractuelles et opérationnelles. - Analyser la performance des solutions à travers différents indicateurs (volumes par pool,
cycle time, niveaux de stock, rotation des supports) et formuler des recommandations d'optimisation.
Description de l'emploi
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