Customer Support Specialist with French – Relocation to Bulgaria - Lyon - Concentrix

    Concentrix
    Concentrix Lyon

    il y a 1 jour

    Direction Générale / Conseil
    Description

    At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world's leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies.

    Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

    We are looking for a proactive and communicative Customer Success Specialist to join our team. You'll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you

    What You'll Be Doing

    • Acting as an Implementation Consultant for various software solutions
    • Guiding new clients through a smooth onboarding and post‑onboarding process
    • Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
    • Advising clients on best practices and optimization strategies
    • Tracking data from onboarding to license activation to meet KPIs
    • Using CRM systems for client-related activities
    • Resolving client issues using troubleshooting tickets

    Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

    Hybrid role: 3 days home office; Monday & Tuesday in office

    Salary: €1,687.26 gross per month + quarterly bonus

    We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

    What We're Looking For

    • English and French at C1 level (written and spoken)
    • Strong communication and teamwork skills
    • A proactive, problem‑solving mindset focused on customer satisfaction
    • Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
    • Ability to prioritize tasks, manage time effectively, and work independently
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