Senior Support Engineer - Lyon, France - Stambia

Stambia

Entreprise vérifiée

Lyon, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

About us
Semarchy is the Unified Data Platform company.

Its software solves enterprise Master Data Management (MDM) and Data Integration (DI), Application Data Management (ADM), and Collaborative Data Governance challenges at some of the most well-known brands across the world, mainly US and Europe.

The Company operates from the US, France, the United Kingdom, Mexico, Peru and India, and has an exciting opportunity in its US office.

Responsibilities

Serve customers by identifying their needs, and then helping to solve both questions directly related to Semarchy products as well as closely related technologies with the help of our internal teams when needed
Effectively communicate our product features to customers
Communicate the needs of clients to our development and product management team
Share solutions (articles), document bugs and workarounds as well as extensions created (java, scripting) to solve complex customer problems

Requirements:

BA/BS degree or equivalent experience in Information Technology, Computer Engineering, Computer Science or related areas
3+ years' experience working with data in a similar role (Consultant or Support)
Passion for the job and working in a customer focused environment
Ability to creatively explain and present complex concepts in an easy to understand manner
Rigorous with excellent communication skills, teamwork with spirit of initiative are the keys to success
Excellent english written/verbal communication, presentation and creativity skills

Benefits and Culture