Service Support Analyst - New Caledonia, France - Crescens Inc.

Description

• Service Support Analyst required to provide technical and support services in Fayetteville, NC in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment.
• To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions.
• To assist in the maintenance and reporting related to hardware and software inventory database. This position's responsibilities require independent analysis, communication and problem solving.
• Duties are performed with little supervision and require initiative and judgment.
• Receives direction from the Management Information Services (MIS) Support Manager or Computer Support Supervisor.
• May exercise technical and functional supervision over Computer Support Technicians .

• Assist end-users in the proper use of computer hardware, software and peripheral equipment within the established standards and guidelines.
• Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
• Install computer hardware and software; link peripheral equipment and test configuration.
• Analyze research and provide solutions to faculty and staff requests for information ntechnology needs.
• Troubleshoot hardware and software problems as they relate to data communications, computers, printers and peripherals utilizing diagnostic software and logical troubleshooting procedures.
• Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
• Perform major computer repairs as they relate to operating system platforms, hardware installation and upgrades.
• Perform routine inspections and preventative maintenance of computer hardware.
• Download software patches and other appropriate hardware from the Internet, test and install as necessary.
• Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
• Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
• Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
• Maintain inventory of computer hardware, software, and supplies.
• Compile and prepare job-related reports and documentation, as required.
• Write basic computer code and report generation programs, as required.
• Test and evaluate new computer hardware and software for campus use.
• Attend workshops, conferences and meetings related to assigned area(s) of responsibilities.
• Provide training to end-users in the proper operation of computer equipment and applications.
• Frequently required to stand, bend, stoop, kneel, crawl, and walk.

• Posses superb problem-solving skills and have skills and have experience troubleshooting computers, peripherals, and software applications.
• Ability to effectively work with a wide variety of people.
• Plan, organize, and prioritize work with a minimal amount of supervision.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Read, understand, and interpret hardware and software manuals and apply such information as appropriate.
• Work independently or as part ofa team if needed to resolve problems.
• Recognize, research, and diagnose hardware and software problems and repair when possible.
• Provide training in the use of computer, software, and peripheral equipment.
• Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals.
• Demonstrated expertise in Windows 10
• Proficient in working with end- users remotely
• Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
• Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area.