B2B Sales Support Manager W/M - Paris, France - Europcar Mobility Group

Description

We seek a Sales Support Manager to play a pivotal role in supporting multiple countries, enhancing the sales cycle, and optimising the overall sales journey for customers and employees. This group-level position requires a dynamic individual who will act as a lead on projects, ensuring seamless communication with the countries, developing roadmaps, and consistently exploring avenues to enhance the B2B sales experience. The Sales Support Manager will demonstrate a strong stakeholder focus, collaborating closely with countries, product tech teams, and brand experience teams.

The candidate will work on topics such as contact strategy development, deployment of salesforce tasks, implementation of sales strategies and support managing this deployment in the market, supporting key projects such as VWFS initiatives and CPQ in 2024.

MAJOR AREAS OF ACCOUNTABILITY

Core Missions:

• Project Leadership:
  • Lead and contribute to key projects to improve sales processes, project delivery, and overall customer and employee experiences.
  • Act as a central figure in project planning, execution, and successful delivery.
• Sales Cycle Enhancement:
  • Collaborate with cross-functional teams to identify opportunities for optimising the sales cycle, ensuring efficiency and effectiveness.
  • Implement strategies to streamline processes and reduce friction in the sales journey.
• Communication Excellence:
  • Ensure clear and consistent communication to countries regarding project updates, roadmaps, and any changes impacting the sales landscape.
  • Facilitate open communication channels to address queries and concerns promptly.
• B2B Experience Improvement:
  • Constantly evaluate and enhance the B2B experience, seeking innovative solutions to elevate customer satisfaction and engagement.
  • Work closely with product tech teams to implement technology-driven improvements.
• Stakeholder Collaboration:
  • Foster strong relationships with key stakeholders, including countries, product tech teams, and brand experience experts.
  • Act as a liaison between departments to ensure alignment and cohesive project execution.
• Roadmap Development:
  • Develop and maintain clear roadmaps outlining the trajectory of sales support initiatives, project timelines, and milestones.
  • Regularly update and communicate roadmaps to all relevant stakeholders.
• Continuous Improvement:
  • Proactively identify opportunities for process improvement and efficiency gains in the B2B sales support domain.
  • Implement best practices to elevate the overall quality of support services.

INTERNAL AND EXTERNAL RELATIONSHIPS

• Internal: Strong coordination role with countries SME Directors/ Leads, and all concerned internal services (IT, e-com, RCM, reporting, controlling)
• External:Punctual collaboration with agencies.

Previous experience

• Sales, Marketing and E-commerce experience
• Experience working in project mode, coordinating initiatives with several departments and deploying them across countries, with a special focus on e-commerce issues.
• Minimum experience of 3 years in a sales management position
• Fundamentals on Revenue and Capacity Management are a plus.
• Proven track record of achieving targets and driving sales growth in a mature business.
• Strong leadership skills and an ability to inspire sales teams
• Must possess good organisational, analytical, and sales management skills.
• Ability to work independently as well as on cross-functional teams.
• Strong initiative, self-motivation and interpersonal skills

Education level/certificates

Minimum of 3 years of related sales, account management and solutions selling experience; preferably with a global industry leader within the Travel and Tourism arena.

Languages:

• Must possess strong written and oral communication skills (in English (mandatory).
• French is considered advantageous.
• Other language skills are highly desirable.

Computer skills and software

• Salesforce
• Microsoft Applications
• Google Applications

Personal Characteristics

• Results-driven and motivated by success, able to prove and substantiate a progressive career to date.
• Inquisitive and intelligent with a lateral thinking attitude
• Clear communicator with the aptitude to gain trust and confidence of both clients and colleagues
• Ability to analyse data and identify route causes
• Able to work unsupervised and to successfully complete tasks within tight deadlines. Will adapt comfortably working both independently and as part of a team
• Willingness to stay highly informed about the market and any potential changes
• Ability to establish and maintain positive professional relationships
• Comfortable and previous in an international matrix organisation