Senior Operations Support - Paris e, France - S&P Global

S&P Global

Entreprise vérifiée

Paris e, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

The Team:

As a global leader in trade and transaction reporting, the S&P Cappitech team have been providing RegTech solutions for over two decades.

Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our support team is expanding, and you will play an important role in continuing to make it all happen.

You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment.

We are a diverse team supporting our global customers.

S&P values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential.

Responsibilities:

Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
Helping clients understand how the solution works and how to resolve reporting issues
Involvement in client training and site visits
Escalate issues in a timely manner and ensure follow and resolution.
Assist in validation or UAT for issue resolution
Working on Client specific projects

What We're Looking For:

Client facing experience
Financial services experience preferred particularly securities finance
Knowledge of transaction reporting desired
Ability to grasp concepts of a technical nature
Advanced MS Excel skills preferred
Understanding of SQL, API
Knowledge of other vendor systems useful
Strong analytical skills
Be proactive and able to work independently
Ability to listen, learn quickly and demonstrate initiative
Able to easily adapt communication style in different situations
Committed to high quality output
Highly motivated, disciplined, confident and a team player
The ability to adjust to shifting priorities is a must
Additional languages a plus, especially Spanish
Background with fintech or regulation technology is a plus

Flexible Working:

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade /Level (relevant for internal applicants only): GL10

The Location:
Paris

About Company Statement:

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

Equal Opportunity Employer

Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group)

Job ID: 291386

Posted On:

Location:
Paris, France