Support Specialist IT - Paris e, France - B&B HOTELS GROUP

B&B HOTELS GROUP

Entreprise vérifiée

Paris e, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Full-time,
CDI
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Location:9 Bd Romain Rolland 75014 Paris onsite & remote

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Availability:As soon as possible

Key responsabilities

○ Google Workspace Support

Digital

○ Managing incidents and service request via Ticket system (Jira)

○ Qualification and escalation of tickets

○ Communication with stakeholders in the group and regional IT and eCommerce teams

○ Maintain IT systems in operational conditions including a real time monitoring and supervision

○ Ensure the services quality (SLA respect)

○ Follow a problem / crisis management including conception and communication of RCA (Root Cause Analysis)

○ SLA reportings

Working relationship:

International scope.

Internal: Digital, Marketing, IT, Regions,
External: Services providers (Revenue Management, CRS, PMS, CDP, CRM,)

Qualifications, experience and Soft Skills

Qualifications & experiences:

We're looking for:

Experienced in incident and service request management, capable of collaborating with international teams:
Degree in informatics or project management or any related field
At least 3 years of experience
Professional experience in service management (e.g. ITIL)
A Good knowledge of Agile tools (Jira & Confluence)
Fluent English & French (German, Spanish and Italian appreciated)

Founded in Brest in 1990, B&B HOTELS is one of the most important economic hotel groups in Europe. It has a network of more than 760 hotels in 17 countries, in Europe and Brazil.

B&B HOTELS grew exponentially since 2022 with the opening of more than 170 new hotels, and intends to continue this dynamic in 2024.

Positioned in the value-for-money segment, B&B HOTELS is committed to offering its customers comfort and quality at the best value for money.

Empathy, smart simplicity, improvement, integrity and inclusion are the founding values of the Group.

B&B HOTELS is also actively committed to Corporate Social Responsibility.

To meet consumer expectations and give credibility and transparency to its actions aimed at having a positive social and environmental impact, B&B HOTELS is now certified in sustainability by the independent organization SOCOTEC.

Our ambition: 3,000 hotels within 10 years

Type d'emploi :

CDI

Statut :
Cadre

Salaire : 45 000,00€ à 55 000,00€ par an

Avantages: