Customer Service Ops - Rennes, France - Check & Visit

Check & Visit

Entreprise vérifiée

Rennes, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Qui sommes nous ?

Check & Visit est la première solution d'état des lieux simple, flexible et certifiée, elle permet à tous les bailleurs de gagner du temps, de l'argent et d'obtenir des états des lieux certifiés RGS les rendant incontestables.

Source de stress et de conflit, l'état des lieux pourtant obligatoire est très importante pour toutes les parties (locataire, gestionnaire, propriétaire) et nous souhaitons y instaurer de la transparence, de la bienveillance et de la confiance.

Mais chez Check & Visit, nous ne souhaitons pas nous arrêter là Nous voulons aller encore plus loin en rendant l'état des lieux complètement objectif grâce à l'intelligence artificielle, l'image et la modélisation 3D.

Autour de cette modélisation 3D, nous souhaitons développer une plateforme qui optimise et fiabilise la gestion immobilière pour les gestionnaires immobiliers, les locataires et les propriétaires.

Contexte actuel

Aujourd'hui, Check & Visit simplifie le quotidien de plus de 250 entreprises telles que Nexity, Altarea, Groupama ou Stéphane Plaza dans plus de 1 000 codes postaux en France.

Nous sommes une équipe de 50 personnes et de plus de 400 checkers à travers la France constituant notre réseau d'intervenants indépendants qui réalisent chaque mois des milliers d'états des lieux avec attention et sérieux.

Notre siège se situe à Rennes et nous avons également un bureau à Paris.

Notre ambition est bien plus grande, et pour révolutionner la gestion immobilière grâce aux services digitaux et à la donnée nous recrutons pour toujours améliorer l'expérience de nos clients
-
What will your mission be?

As a Customer Ops, you will be responsible for structuring and continuously improving our working environment through initiatives that facilitate the daily life of our teams and make the customer experience more fluid in a context of high growth.

You will work closely with the Head of CS and have a direct impact on the strategy and its delivery.

What will your responsibilities be?

Provide business analyses and reporting for executives to better understand our business and facilitate decisionmaking
Analyze and Monitor our Revenue team's performance (incl. business and capacity planning, reporting and data modeling)
Driving highimpact initiatives through project management and continuous improvement processes
Design and manage the tools and processes needed to create a simple working environment for the team and a seamless customer service experience
Ensure that all teams are trained and have the necessary documentation to achieve the right level of use and knowledge of our tools and processes
Participate in the Customer Service roadmap management process in line with the department's objectives
Leverage other departments in the company through common initiatives to maximize our overall business performance

You will have the opportunity to be the first Ops in the department and build everything with our Head of who has built a whole Customer Ops structure in another scale-up before

The profile we're looking for

You have 2 to 3 years of experience in a similar role, ideally in a scaleup environment or in a consulting firm
You have strong analytical skills, and an ability to take complex things and make them simple
You have a real thirst for progress, a desire to learn, and take on responsibilities quickly
You have a strong capacity for initiative and also for delivery to find solutions and solve problems through tools, processes, and automation
You have project management skills, are rigorous and work in a methodical manner
You are a French native speaker, and fluent in English, with excellent listening and communication skills
It is a plus if: you have already worked on Hubspot, Zendesk, and Metabase, you have a strong interest in customer service

If you don't tick all the boxes and you are super motivated to take up the challenge, then don't hesitate to apply

What we offer

Flexible working policy, this is an hybrid position (office/remote)
Incredible workplace in the city centre of Rennes with a large outdoor space, and an office in Paris
A super dynamic team that loves its customers

- "Ticket Restaurant" by Swile

Mutual insurance covered at 50%.
50% of the cost of public transport is covered
Team moments organised each quarter by all teams
One offsite seminar each year

Process de recrutement
1/ Application and first feedback
2/ Motivational interview
3/ Case study
4/ Interview with manager of the Customer Service department or from another department, and with the CEO
5/ Debriefing on the recruitment process

Type d'emploi :

CDI

Salaire :
à partir de 30 000,00€ par an

Programmation: