User Experience - Courbevoie, France - Saint Gobain

Saint Gobain

Entreprise vérifiée

Courbevoie, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Missions et responsabilités
At
Digital Workplace we aim at providing the most up-to-date and high added value services to support Saint-Gobain businesses achieving their goals by:

Defining:
Collaboration service offering among our employees

- the management of employee's identities
- the catalog of devices (end users devices, meeting room equipment etc.)

Conducting studies and project to transform legacy services to next generation services, mostly relying on Microsoft 365 service offer
Accompanying and give guidance to the Saint-Gobain businesses in the move toward the new employee services
Providing expertise and supports the businesses into their workplace projects
Coordinating a community of local IT Services teams

In the Digital Workplace team, the
User experience & adoption service owner will be reporting to the _Collaboration Services manager.

_You will be supporting our local entities on the onboarding on Digital Workplace Services for employees.

You will particularly:

Collect and present use cases, personae and best practices around Digital Workplace services
Work closely with the Digital Workplace services owners to get information on technical or functional limitations, roadmap and future evolution of the services
Make sure the landscape of services offered to employees is clear and that question around "which tool for which use" is answered
Maintain the community of Change Managers and IT contacts who work in the local entities on Workplace issues and develop the exchange channels to encourage experience sharing between entities
Provide the local IT teams with the tools and support to encourage the adoption of the Digital Workplace services by their users,
Directly manage the approach for France perimeter with more than 25'000 users from various businesses
Animate Yammer communities and Champions community
Communicate on updates and the latest product features, as well as on the resulting new usage modes.

Profil recherché

Master degree
Experience in conducting Change Management and Users adoption programs in complex organization (international, several businesses etc )

Skills:

Good knowledge of Microsoft 365 services offer (OneDrive, Teams, Yammer, SharePoint etc.)
Change management and user adoption
Results oriented and customer service oriented
Empathy and ability to think about user needs, user context, culture, etc.
Good customer service skills and excellent communication skills (written and verbal).
Adaptability to different environments and technologies
Professional curiosity and desire to understand
Ability to work in a team (openness, interpersonal skills)
Ability to be concise and sense of reporting to management
Professional English (Oral and written)
Initiative and solution provider
Autonomy

Description additionnelle (contexte, évolution...)
The position is based at Saint-Gobain's head office in La Defense.

Job Reference:
FRA21494