Housekeeping Supervisor - Paris, France - Opago

Opago

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

Who We Are
At Opago we are a trusted operations management company in Paris with proprietary, industry-leading smart technology. From Airbnb management to a 5-star housekeeping and maintenance service.

What are we looking for?
We have now scaled our operations and branched out to a new market in 2023 starting with Paris, so this will be one of the first hires in this region

We are looking for a Housekeeping Supervisor to organise and oversee the daily operations of our expansion locally in Paris in line with client growth.

We are looking for someone with a positive and proactive attitude, that is willing to go above and beyond. Our business continues to expand rapidly with ambitious B2B growth targets in the next few years.

Responsibilities:

Ensuring that housekeeping and guest service standards are met and clients' expectations exceeded
Be the essential link between our housekeeping team and our Operations team
Closely managing the daytoday operation of our housekeeping department
Overseeing the preparation of the daily housekeeping schedule ensuring all services are completed by the requested time
Ensuring that all services are carried out perfectly by the housekeeping team in the field, including quality control and task reporting
Working closely with the training team to develop the skills and abilities of all housekeepers and maintain quality standards
Support in the recruitment and training of housekeepers and other field roles
Be responsible for checking all clients' property data is correct in our systems with all the information needed to deliver services in the field
Supervising cleaners in the field and filling in checklists during each activity
Respond in a timely manner to client questions/issues and offer rapid solutions
Ensure all our current client questions, comments and concerns are answered in a timely manner.
Obtain regular client feedback on our internal software, reporting any issue to our Product Department
Manage relationships/agreements with external partners/vendors

Requirements:

3+ years of proven experience in serviced accommodation or hotels and operations
Excellent organisational and leadership qualities
Outstanding communication and people skills
Ability to work independently and as part of a team
Knowledge of industry's legal rules and guidelines
Flexibility to work weekends on shift and respond to occasional outofhours communications
In depth knowledge of diverse business functions and principles
Working knowledge of data analysis and performance/operations metrics
Fluency in French and English