International Customer Services Project Manager - Paris, France - Europcar Mobility Group

Europcar Mobility Group

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Company Description À propos d'Europcar Mobility Group**Europcar Mobility Group est un acteur majeur des marchés de la mobilité.

L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable.

Dans cette optique, le Groupe propose une large gamme de services de location de voitures et d'utilitaires - que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus - avec une flotte déjà " C02 light ", équipée des dernières motorisations, et qui sera de plus en plus " verte " dans les années à venir (plus d'1/3 de véhicules électriques et hybrides d'ici 2023).

La satisfaction des clients est au cœur de l'ambition du Groupe et de celle de ses collaborateurs.

Elle alimente également le développement continu de nouvelles offres dans les trois lignes de services du Groupe - Professionnel, Loisirs et Proximité - qui répondent aux besoins et cas d'usage spécifiques des entreprises et des particuliers.

Les grandes marques du Groupe sont:
Europcar -le leader européen de la location de voitures et de véhicules utilitaires légers,

Goldcar -le leader de la location de voitures à bas prix en Europe,

Ubeeqo - l'un des leaders européens du covoiturage aller-retour (BtoB, BtoC).

Europcar Mobility Group fournit ses solutions de mobilité dans le monde entier grâce à un réseau étendu dans plus de 140 pays (y compris des filiales en propriété exclusive - 18 en Europe, 1 aux États-Unis, 2 en Australie et en Nouvelle-Zélande - complétées par des franchises et des partenaires).

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About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets.

Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.

With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month or more - with a fleet that is already "C02 light", equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).

Customers' satisfaction is at the heart of the Group's ambition and that of its employees.

It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.

The Group's major brands are:

Europcar he European leader of car rental and light commercial vehicle rental,
Goldcar the lowcost car rental Leader in Europe,
Ubeeqo one of the European leaders of roundtrip carsharing (BtoB, BtoC).

Its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries - 18 in Europe, 1 in the USA, 2 in Australia and New Zealand - completed by franchises and partners).

Job Description International Customer Services Project Manager**Reporting to Group Customer Engagement Director

Main functions:

Within a geographical scope extended to EU, US and AUNZ, the International Customer Services Project Manager will orchestrate new projects with regards to department strategy, coordinate their roll-out, track the execution, involve stakeholders, communicate the status, and analyse results.

By addressing these aspects, the international project manager will aim to create a harmonized, standardized, and high-quality customer service experience that meets or exceeds customer expectations across diverse global markets.

MAJOR AREAS OF ACCOUNTABILITY

Core Missions:

Customer Relation department
projects steering
Support ensure the proper identification of projects needs
Support the break down the strategic roadmap into projects that you prioritise in conjunction with your management line
Propose relevant project initiatives & their business cases to team management, aiming to enhance customer experience at a Group level
Ensure the deployment of these initiatives, including the following tasks:
Organise (Identify and mobilise stakeholders, Qualitative and quantitative targets definition) and lead project committees
Align schedules, identify and coordinate resources, manage risks, status updates & approvals
Ensure quality completion of all deliverables
Create tools, reports, and processes to effectively communicate project status to all stakeholders
Communicate particularities of each program to Central and Local organisations, determine project structures/interfaces
Identify impacts on other teams such as processes, training, reporting
Drive postdelivery feedbacks
Other departments
project integration
Act as watchtower of other department initiatives to ensure Customer Relations is able to anticipate the required time and resource needs
Analyse and digest these initiatives impacts on Customer Care activities (such