IT Support Specialist - Paris e, France - Deepki

Deepki

Entreprise vérifiée

Paris e, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability._

We are looking for an IT Support Specialist apprentice to join our team.

You will be responsible for providing technical support to employees of the company, as well as assisting the IT team in the day-to-day management of internal IT issues.

You will work in the IT team and closely with other departments to ensure smooth operations.

Starting date :
September 2023

This position requires you to be based in Paris

The IT support mission:

Develop and implement strategies to successfully scale and improve IT support across the company.

The IT Support Specialist is in charge of providing all Deepki employees with world-class IT support during their journey at Deepki and enabling them to fulfill their mission with efficiency and productivity.

This role is key for the overall success of Deepki as it enables teams over several countries and locations (in offices or remote) to be fully operational and to focus on their business.

The IT Support team covers Level 1 and Level 2 support.

They also work with the other members of the IT Operations team (System & Automation engineer) for Level 2/3 incidents and requests, and with many teams in the company to support collaborators (Office Manager, People, Security, other corporate services, etc ).

Main responsibilities:

Be the initial point of contact on the IT Operations team
Ensure operational excellence and handle (L1/L2) user requests from all offices hardware/software, system & network
Manage IT support requests using a ticketing system, by following up regularly with users to ensure issues are resolved effectively and in a timely manner
Assisting the different teams during the organisation of events or large meetings in the offices requiring specific equipment
Onboarding & Offboarding of Deepki employees
Configure, install, and maintain computers and peripherals for new employees, and regularly perform software and security updates
Resolve complex issues related to network, servers, databases, etc
Contribute to the improvement of internal IT processes and systems, by proposing innovative solutions and automating recurring tasks
Document IT support processes and procedures to improve service quality and ensure operational continuity
Assist the IT Operations Manager in team projects
Initiate new opportunities to improve employee satisfaction and increase efficiency by automating processes and potential externalization

Scope:

Management and support of all office hardware equipment (endpoints, meeting room equipment, IoT devices, mainly anything related to IT and connected to the office network, etc)
Managing and supporting company users' technical working environment (laptops & accessories)
Support on Office softwares (GSuite, Slack, Microsoft Office 365, etc.)
Support on Security Software (Cloudbased IAM, MDM for Mac OS, Chrome management, Antivirus, etc)
Control inhouse equipment (meeting rooms, visio conference tool, printers, cabling, etc)

Your profile:

Degree in Computer Science or a related field
Knowledge of MacOS operating systems, common productivity software, and computer peripherals
Knowledge of computer networks, security, and data backup
Good knowledge of Google Workspace
Strong troubleshooting and problemsolving skills with the ability to communicate and collaborate with others stakeholders
Attention to detail and accuracy
A good level of English
Ability to prioritize and work on multiple projects simultaneously
We are above all looking for someone who is proactive, selfmotivated, and committed to providing exceptional service to our employees : you might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply_

WHY JOIN DEEPKI?

Deepki is a company with a cause: we work to make the world a better place by reducing real estate's negative impact on the planet.

As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.

We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees.

On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new "Deepkies" to take part in a 2-day onboarding session in Paris during their first 2 months in the company.

Our list of benefits includes, but is not limited to, Health/Pension Insurance, meal vouchers, transportation allowance, winter & summer bonuses, and more If you're interested in learning a foreign language, we've partnered with a language platform that offers 5 different lessons in French, English, Spanish, Italian, and German.