Resort Manager Summer 23 - Morzine, France - Alpine Elements

Alpine Elements

Entreprise vérifiée

Morzine, France

il y a 4 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

We are an active company, and we whole heartedly encourage our staff to get involved so if you are new to skiing, snowboarding or all mountain activities, you will find a home in France with many of our general positions.

Majority of our guests are from the UK therefore it is compulsory that all applicants are fluent in English to be considered for a position with us.

Seasoned pros, qualified instructors and managers will find an encouraging environment in a company where we actively look to promote from within and can offer career opportunities in travel both Overseas and in the UK based positions.

Our recruitment process is designed to see the person behind the CV.

Our personal approach enables us to achieve your goal of working a season (and making the most of that season) and our new shared goal of delivering excellent guest service.

We want to see the passion for delivering a great service to our guest and be hard working as most of our position can be very demanding.

Together we will ensure you will find & be in your element._

Position:

Our resort managers are the driving force behind our teams ensuring a smooth operation that provides our guests their expected and memorable holiday.

On a day-to-day basis you will be responsible for the general operation and staff wellbeing, working closely with the chalet manager to ensure product delivery, resort logistics and staff performance.

The role is very broad so being able to multitask and prioritise is essential, no two days are ever the same from paperwork completion at home/office to onsite visits and meetings with staff and guests.

You will be sure to be kept on your toes

Building strong relationships with our staff, suppliers and guests is vital in this role, we are looking for real go getters who are approachable and target driven.

Requirements:

Customer Focus

Ensure guests expectations are always exceeded
Meet set targets for sales, budgets and First Impression feedback for cleanliness, food and comfort
Provide an approachable welcoming atmosphere in all areas within your resort, at the airport, hotel, and chalets.
Guest complaints are kept to a minimum and resolved in a timely and efficient manner

Operational

Manage a range of operational needs within resort, chalets, hotels and focus on driving forward the high standards across all chalets.
Through resort and property visits (including dinning in chalets and hotels) ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet
Manage the distribution of equipment, soft furnishings, and electrical goods at start of season ensuring that all CAPEX item requests are submitted, authorised, purchased and in place prior to start of season.
Completing and signing off weekly accounts and administrative tasks including staff rota's, risk assessments, fire / health & safety and HCCAP paperwork. Set deadlines using this information to ensure all budgets, sales and customer satisfaction targets are met.
To develop and maintain relationships with all suppliers
Regular visits and monitoring of staff in the workplace.
Crisis management
Work closely with your area manager to ensure legal compliance of Register Du Personnel, Security, French Bar Licensing Laws, and that Catering operations meet French Hygiene Law.

Leadership/Team management

Performance manages your team using a variety of techniques, ensuring your team are happy and confident in their role.
General team welfare with a focus on creating a great work culture.
Regular reporting and succession planning with your area manager
Assist with the planning, development and delivery of preseason training course, E-Learning as well as the Alpine Academy development training materials
Conduct regular staff accommodation, staff meals and uniform and grooming guideline audits to ensure staff are being provided with contractual services in line with their terms and conditions and staff are conforming to their contractual obligations.
Hold regular team meetings to discuss performance and really drive and motivate your team members.
Conduct performance management to include setting objectives, midseason appraisals and end of season performance reviews along with regular 1,1s and giving feedback and submit scanned paperwork to the UK HR department.

What we are looking for.
Friendly and approachable

Target driven

Able to deal with ambiguity

Outgoing and enthusiastic

Work in a high pressured, fast paced environment

Willing to work long hours and have a flexible attitude towards work.

Team player

Ability to prioritise and plan ahead and adapt where needed.

Experience handling complaints and dealing with difficult issues

Previous experience at a managem