Alternance - DevOps & Platform Run (F/H) - Paris, France - Worldline

Worldline
Worldline
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

Our advanced support specialists need to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.


Key Responsibilities:


  • Provide advanced software support for payment solutions (Front to back) offered by WL.
  • Ensure the quality of requests escalated (defect, enhancement, configuration ) with a deep analysis & conclusion to the appropriate stakeholders.
  • Closely work with Operations to mitigate impact on production issues.
  • Develop/update tools for troubleshooting or internal use.
  • Where appropriate, review, create and distribute guidelines & best practices.
  • Identify opportunities to improve service efficiencies.
  • Provide adhoc training when necessary.

Behavior skills:

Strong communication skills mandatory

  • The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
  • Ability to translate technical information to a nontechnical audience and vice versa
  • Someone who exhibits selfmotivation skills
  • Ability to work collaboratively with other departments to resolve complex issues.
  • Ability to manage priority conflicts and set appropriate expectations.
  • Results driven
  • Quick learner
  • Analytical and logical
  • Team player

Education Qualifications / Experience Requirements:


  • Problem solving skills
  • Experience in troubleshooting software issues
  • Proficiency in C/C++, Python, shell scripts development
  • Proficiency in Linux environments.
  • Experience in Oracle or PostgreSQL.
  • Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
  • Knowledge in payment solutions & cryptography would be ++

Reporting line/Team:


N+1:
Advanced Support Manager (case management)

N+2:
Head of Advanced Support/IM/Operations and Onboarding.
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