Senior Network Security Customer Success Engineer - Paris, France - Palo Alto Networks

Palo Alto Networks

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

Company Description

Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.

We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.

And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description:

Your Career
You will be part of a business-critical capability to enable our customers' secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.

You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations.

You love solving critical problems in challenging environments.

In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

You will be the frontline defense against the world's most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.

Your Impact

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Crosssell lead identification, Referenceability, Renewal likelihood, Adoption, Consumption, Customer Engagement.

Qualifications:

Your Experience

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 78 years of relevant work experience in postsales, presales, technical support, consulting or similar roles
Indepth understanding of Networking concepts and experience with multivendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Enterpriselevel designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills
Ability to clearly articulate technical issues to both technical and nontechnical audiences, executives and explain their impact on business both internal and external to the organization
Ability to multitask and work in a fastpaced environment
Availability to provide afterhours deliverables on a scheduled / nonscheduled basis
Flexibility for travel up to 30%

Additional Information

The Team
Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to customers after they have purchase