Hotline Coordinator/supervisor - Nanterre, France - Sirva

Sirva

Entreprise vérifiée

Nanterre, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

We have a great job opportunity for a Hotline Coordinator / Supervisor to join our team in France.

This is a Hybrid position with 2x days per week working from home, Office is based in Nanterre Paris.

Tasks description

Hotline: manage calls & requests, process repairs according to responsibilities (tenant/landlord), coordinate service providers, monitor intervention, and report to customers.
Departure Service Previsits: analysis of precheckout reports, establish costings, report to customer

Exit:

check that recommendations have been followed, and if necessary, organize the mandatory works with providers within the time frame.

Lease termination:
validate deductions from deposit; if necessary, analyze and negotiate; if necessary, prepare litigation file.

Followup of key movements
Claims: coordinate claims files with the parties involved: insurance declarations, followup on repairs, and invoicing.
Invoicing: approve and register service provider invoices
Service provider management: monitoring of existing providers, search for new ones, creation in our system
Sending customer feedback after each hotline

Skills

Strong customer service experience
Experience in monitoring contractor providers (25 years)
Strong ability to find solutions, work in a rush and remain precise, ability to analyze and report
Good interpersonal skills: written and oral diplomatic communication skills, adaptability, and team spirit
Native French is required, fluent English is necessary, and technical English is a plus
Knowledge as a plus: housing life techniques (plumbing, electricity, etc.), maintenance & repairs for tenants in France
Pack Office (Word, Excel, Outlook)

Ability to commute/relocate:

Nanterre Cedex:
Reliably commute or planning to relocate before starting work (required)

Experience:

Customer Service: 3 years (preferred)