Customer Service Representative - Paris, France - Freudenberg Group

Freudenberg Group

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Empowering people, creating technology.

Responsibilities:

Develop a strong customer relationship, address their inquiries, and propose corrective actions to ensure customer satisfaction and the achievement of company objectives
Ensure order processing, monitor order preparation, invoicing, accounts receivable control, return management, and maintain the customer, pricing, and general conditions database in SAP
Oversee service levels and delivery timelines, track orders during preparation with the warehouse, coordinate shipments with carriers, secure ontime delivery to customers, and propose possible improvement solutions
Work closely with the sales and marketing departments to ensure the effective implementation of the commercial plan and marketing launches
Collaborate with the Logistics department to check pending orders and inform customers
Handle customer complaints, ensuring an effective resolution to the claim and prompt closure of the process

Qualifications:

Educational background: Bachelor's degree (Bac +2) in Business Support, Executive Assistant, or Commercial Assistant
35 years of experience in a similar field, preferably in an international environment
Operational English proficiency with a good level of both oral and written communication. Regular exchanges are expected
Knowledge of SAP and proficiency in Windows programs (Excel, Outlook, etc.)
Strong customer service orientation, versatility, and proactiveness
Excellent written and verbal communication skills, demonstrating attention to detail and precision
Ability to handle stress well and work effectively in a team
Resultsoriented and highly organized

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.

Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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