Product Manager - Île-de-France - Lawrence Harvey (LHI group limited)

Description

Mission / Freelance / France / Paris / Product Manager / CRM / Salesforce / Data Integration

Lawrence Harvey recherche un Product Manager pour le compte de son client à Paris.


Type de contrat :
Freelance


Date de démarrage :

ASAP
Durée de la mission : 6 mois

Localisation :
Paris

Télétravail : 40% (2j/semaine)


Contexte :

You will join an agile and dynamic team in a fast moving \"scale-up\" environment to build the efficiency for internal users.

Reporting to the Senior Product Manager leading the Sales and Service XP team, you will take part in an international organization that values strong execution, sharing and growing together.

You will be in charge of strengthening the internal tools, processes and experiences for Sales and Service.

Your duo are the engineering teams composed of 10 developers specialised in Salesforce, Full Stack and Data Integration.

You will work closely with various stakeholders across Business Ops, Sales and Marketing, Customer Service and Operations, and other Product and Engineering, Data Tribes.

They are mainly located in France, Barcelona & Milan.


Team missions:
Drive innovation and efficiency in Sales, Marketing, and Customer Service operations through enhanced process automation in our internal tools (i.e. Salesforce) and data quality across systems and data platform.
Contribute to strategic initiatives vital to success, including revenue growth, sales funnel optimization.

Enhance the satisfaction of both our partners by refining sales and service touch points, ultimately fostering stronger customer relationships and loyalty.

Missions :
In this role, you will be driving the team for:

Product Strategy:
Support Senior Manager to identify opportunities and prioritize product roadmap, aligning with overall business objectives and key results (OKR).

Proactively improve and challenge current internal processes and data accuracy to optimize and scale productivity of our internal users experiences.

Project Management:
Lead TheFork projects related to revenue growth, operational excellence, data ingestion and data quality.
Facilitate crossfunctional team coordination among various stakeholders (Sales, Business Ops, Marketing, Revenue Ops, Customer Support, Ops, other Tribes in Product, Engineering and Data Team...)


Stakeholder communication:

Communicate product updates and demo, roadmap changes, and give visibility of progress status to key stakeholders, including leadership teams, managers and end-users.

Problem-solving: Understand the problems in the user journeys and propose solutions. Organize workshops with stakeholders to collect business needs.
Work closely with engineering teams for implementations by providing clear functional requirements, user stories and backlog priorities.

Quality Assurance:

Manage testing scenario, sessions, monitorings and documentations to ensure quality of the deliveries and data reliability in Salesforce and across systems.

Change Management:
Define and measure product success metrics/KPIs monitoring.
Ensure user adoptions and feedback loop.
Provide level 3 internal support on Salesforce and its Data quality for our end users.

Benchmark and Vendor:
Benchmark tools & solutions and provide technological watch (e.g. AI powered-solutions, process automations).
Ensure compliance, good practices during new tools procurement and adoption.


Compétences recherchées :
Min. 5 years experience in product management/ project management

Experience in a CRM tool (ideally Salesforce Sales/ Service Cloud, Pardot) and Data Integration tools ETL, reverse ETL, Data Platform like Snowflake is a plus.

Fluent English speaking and writing skills and good level in French
Knowledge of agile projects management, Scrum techniques and the spirit of agile tools (ie. JIRA), project management tools (ie. Notion)
Proven track record of successfully managing complex projects and crossfunctional teams.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Si cette opportunité vous intéresse et que vous possédez l'expertise nécessaire, nous vous invitons à postuler à cette annonce.

Vous pouvez également envoyer directement votre CV à l'adresse suivante :
-email masqué- (Christopher Delannoy). N'hésitez pas à partager cette annonce dans votre réseau si vous connaissez des personnes qualifiées et intéressées.

Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)