Technical Superintendent - Saint-Nazaire, France - The Ritz Carlton Yacht Collection

Description

The Ritz-Carlton Yacht Collection is an exciting extension of the Ritz-Carlton brand - redefining ultra-luxury hospitality at sea.

As a "Lady or Gentleman" of The Ritz-Carlton Yacht Collection your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton. It is our philosophy and the standards which set us apart in our industry.

This philosophy has earned The Ritz Carlton an enviable reputation as a global brand leader in instilling the very highest company values and culture across the organization.

The Gold Standards are at the heart of that culture and consist of the following elements:

• The Credo
• Motto
• Three Steps of Service
• Service Values
• The 6th Diamond
• The Employee Promise

THE CREDO
The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.

We pledge to provide the finest personal services and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.

The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.


THE MOTTO

Service at The Ritz-Carlton Yacht Collection is an extension of The Ritz-Carlton motto — "We are Ladies and Gentlemen serving Ladies and Gentlemen.

"

This motto exemplifies the anticipatory service provided by all Ladies and Gentlemen.

The Ritz-Carlton Yacht Collection experience will be creating exceptional meaningful journeys that will redefine luxury at sea.

With unparalleled hospitality that begins the second a guest reserves an experience, the Ladies and Gentlemen of the Ritz-Carlton Yacht Collection will deliver a level of service that has no equal, providing guests with gracious anticipated hospitality throughout every moment of their stay.

THREE STEPS OF SERVICE

• A warm and sincere greeting. Use the guest's name.
• Anticipation and fulfillment of each guest's needs.
• Fond farewell. Give a warm goodbye and use the guest's name.

OUR SERVICE VALUES

• I build strong relationships and create Ritz-Carlton guests for life.
• I am always responsive to the expressed and unexpressed wishes and needs of our guests.
• I am empowered to create unique, memorable and personal experiences for our guests.
• I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
• I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
• I own and immediately resolve guest problems.
• I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
• I have the opportunity to continuously learn and grow.
• I am involved in the planning of the work that affects me.
• I am proud of my professional appearance, language and behavior.
• I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
• I am responsible for uncompromising levels of cleanliness and creating a safe and accidentfree environment.

THE SIXTH DIAMOND
Mystique

Emotional Engagement

Function


THE EMPLOYEE PROMISE
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.

We invite you to explore The Ritz-Carlton Yacht Collection.


Job Summary

In tight collaboration with colleagues, shipyard and other external partners, ensure that the Ritz Carlton Yacht Collection newbuilds are delivered according to specification, design and the highest industry standards that will provide a robust foundation for the Ladies and Gentlemen working onboard to provide an ultra-luxury Ritz-Carlton guest experience.

Essential Functions

• Oversee the design and construction of the spaces and systems associated with catering, laundry and other hotel service and crew spaces.
• Follow the process from design, drawing approval and Owner's supply definition, throughout equipment FATs, technical and interior outfitting, commissioning and postdelivery support and analysis.
• Close and daily collaboration with other newbuild project disciplines and operational team.
• Develop and manage strong working relationships with the relevant yard discipline project managers, colleagues, operations and external partners.
• Close follow up of the newbuild design and production