Project Manager Customer Service - Boulogne-Billancourt, France - HILTI

HILTI
HILTI
Entreprise vérifiée
Boulogne-Billancourt, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

What's the role?:


As part of the Channel scrum team within the global Program "Experience" you will closely work together with Channel leaders, Global IT, other scrum teams and regional Process Experts.

You will take the lead to drive projects and implement new processes and systems and share best practices in the Customer Service.


Who is Hilti?:

If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries we operate with a unique direct sales model and generate around 250,000 customer interactions every day.


What does the role involve?:


With the Experience Program we are changing the way how Hilti will interact with our customers in the future and ensure a superior customer experience with each touchpoint.

This is reflected in the new roles where service and care activity provided to the customer is key as well as efficient transaction handling.


To further drive projects and initiatives in this context on the Customer Service side, you will become a Solution Manager within the Customer Care scrum team, where we improve customer care processes and develop new solutions to achieve our ambition.


The projects in which you will be involved as lead or contributor are managed in an agile way of working.

This includes defining the concept, working on solution designs, creating user stories, system testing and finally deploying.

All of this happens in close cooperation with our colleagues from the customer service community, Global IT, Finance, Repair, other scrum teams and regional process experts.


To assure that newly created or enhanced processes and system features are properly used after the roll-out you will also be responsible to develop change management concept, drive change management activities and roll out the solution to all affected markets.

This is the cutting edge of corporate innovation, where the pace is fast, fun, energetic and inspiring.


What do we offer?:

To further accelerate in digital marketing, we are building our Global Digital Hub in Paris.

You will experience the agile mentality of a start-up, combining the stability of a sound business model and the working environment of an award-winning culture.

You can make an impact from day one in an international and diverse team by shaping the future of digital at Hilti and revolutionize customer interactions.


What you need is:


  • Master's degree in engineering or business administration
  • Between 7 and 8 years of experience
  • 24 years of professional experience in Sales including Channels good to have
  • Good understanding of Channel (CS & Retail) related processes
  • Good understanding on cooperation with channel related interfaces (e.g. DSF, Finance, Logistics)
  • Basic understanding on the agile way of working
  • High affinity to conceptual and process related work
  • Excellent interpersonal and communication skills
  • Team orientation, openminded personality
  • Highly organized
  • Strong analytical & problemsolving skills
  • Fluent in English

Who should apply?:

We're investing more than ever in our digital transformation.

As a company whose lifeblood is innovation, we give our customers the next level of digital offerings on an impressive global scale For you, it means unrivalled opportunities to work and develop an international career and really have an impact on the shape of things to come.

During your interviews, you will meet several members of the digital team including leadership. This way you get to know more about us, and we get to know more about you.

Join us and #TransformDigital

**_Hilti is an equal opportunity employer and success at Hilti is down to teamwork and ability._
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