Program Manager, Labs - Paris, France - ICON

ICON

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

ICON plc is a world-leading healthcare intelligence and clinical research organisation.

From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success.

ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role:

Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
Assist the team of Project Managers (PMs) assigned to the studies within a Program in relation to study setup and maintenance ensuring alignment across the Program where required
Ensure PMs manage projects in accordance with the contract and in adherence with ICON SOPs, ICH GCP and appropriate regulations, and to liaise with other department managers as necessary to achieve this

Client Management

Be the principal contact for Sponsor's Program Management contact related to the direction, coordination, implementation, execution, control and completion of projects within the Programs
Be the first level for client escalation related to the Program
Manage client expectations and convey these expectations to the project management team
Communicate effectively with clients to identify needs and evaluate alternative business solutions.
Attend client/program meetings e.g. governance meetings, bid defence meetings

Project Management

Utilize risk management methodologies to identify risks and work with the team to develop appropriate mitigation plans. Anticipate and address issues before they become major problems
Assist the team of PMs in issue resolution / escalation during the lifetime of all trials
Understand your Project Managers' performance and assist them where possible or escalate to their line manager if problems persist
Review client satisfaction survey responses and work with PMs to improve results
Review quarterly MCC metrics if applicable
Have oversight of project budgets within the program to ensure projects are running within budget
Perform client audit preparation e.g. PM presentation and readiness, oversee the preparation of relevant documents for any audits related to your client/program
Ensure operational updates are implemented in a timely manner for applicable studies within Programs for which you are responsible

Leadership

Motivate and leads across internal departments with little or no formal authority
Create and maintain Program specific standards if applicable
Develop and coach team members
Conduct One to One meetings with the PMs managing studies in the Program
Escalate issues to the Director of Project Management in a timely manner
Challenge others to develop as leaders while serving as a role model and mentor
Inspire team members to attain goals and pursue excellence
Look for trends across the studies in your Program(s) and suggest changes to processes / behaviours based on these trends
Lead or participate in initiatives related to the development of departmental continuous improvement initiatives as it relates to standards, training and quality
Lead the process to document lessons learned and resultant recommendations for the projects within the Program
Identify resource requirements and request additional resource as required
Recognise good performance publicly
Do not tolerate poor performance or behaviour

Communication

Facilitate effective communication among all projectrelated parties
Effectively communicate information, both oral and written, in a manner that is clear, concise and understandable
Hold regular status meetings with project team both internal and external
Understand how to communicate difficult/sensitive information tactfully
Drive discussions on resolution of project/program issues; critically evaluate root cause and develop options for resolution; effectively communicate recommendation for resolution to stakeholders
Demonstrate conflict resolution capabilities: exhibit solution seeking behaviours and promote team building

Teamwork

Manage roles and responsibilities within the project teams, ensuring that each team member understands requirements for project and program deliverables
Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables ontime; provide options of resolut