Customer Support Engineering Manager - Lyon, France - Faurecia

Faurecia

Entreprise vérifiée

Lyon, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

Customer Technical Support Manager W/M
[Unlimited contract - CDI ]

Forvia:
Technology leader in the automotive industry
FORVIA comprises the complementary technology and industrial strengths of Faurecia and HELLA.

With over 300 industrial sites and 77 R&D centers, 150,000 people, including more than 35,000 engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen.

MATERI'ACT, a Forvia division, provide sustainable materials amongst all Faurecia Business Groups and to be one of the major contributors to Faurecia CO2 Reduction Roadmap accordingly to Paris agreement._
MATERI'ACT is all new and is a fastgrowing division and aim to reach 150 employees by the end of 2023._
Working inside MATERI'ACT is a unique opportunity to evolve in an outstanding environment including new technologies, clean tech, new materials to build tomorrow's vehicles by collaborating with the biggest brands._

We are looking for a
Customer Technical Support under unlimited contract to join our team

Our MATERI'ACT activity is looking for is based in Lyon.

Main responsabilities:

Integrated within the Sales & Programs organization of the MATERI'ACT division, the Customer Technical Support Manager is reporting to Sales and Program director.

His/her main mission is to provide
technical expertise to the sales team and customers on the deployment of polymer products.

This role involves working closely with the sales team to ensure the success of new and existing polymer deployment projects, as well as developing and implementing technical training programs for the sales team and customers.

Main mission of the role:

Work closely with the sales team to ensure successful deployment of new and existing polymer projects.
Develop and implement technical training programs for the sales team and customers to improve their knowledge of polymer deployment.
Collaborate with the research and development team to stay uptodate on the latest advances in polymer deployment and develop new solutions for customers.
Build strong relationships with customers to understand their needs and provide technical solutions.
Analyze data on polymer deployment projects to identify trends and opportunities for improvement.
Assist with the preparation of technical proposals and presentations for customers.
Attend industry conferences and events to stay informed about the latest trends and network with potential customers.
Master's degree in engineering or in business administration
Ideally years of professional experience in Engineering or Manufacturing in Automotive sector (car manufacturer/Tier)
Established personal relationship with one or two OEMs within the relevant markets
Has knowledge or experience working with R&D team and sales teams
Ability to communicate, customer relationship management & negotiation, good communication & presentation skills,
Accountable & results oriented, team player
International mindset
English is mandatory