support engineer junior - Orléans, France - Aareon

Description

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team Become part of #OneAareon We are looking forward to meeting YOU

Your mission:
As part of the Support team, you will provide level 2 to 3 software maintenance to customers who use our solutions.
✓ You will analyse customer requests and diagnose incidents: studying the code, analysing data and customer usage patterns, etc.
✓ You will identify and implement the solutions required to resolve the incident: correction and testing before delivery, optimisation and refactoring of the code, updating of data in compliance with the company's quality procedures (ISO 9001: 2015 and Group standards).
✓ You will guide customers in using our solutions.
✓ You will alert the team manager to critical cases.

Your profile:
With at least a DUT or BTS in IT, you are proficient in:
✓ Object-oriented L4G (Centura Team Developer, WinDev, Forms, etc.) and the SQL and PL/SQL languages
✓ SQL databases (Oracle, SQL server, MySQL)
✓ The Windows operating system
✓ WEB services technology

Initial experience or a significant internship is desirable.

Position to be filled in France (Orléans city). Fluent french is mandatory.