Digital Change Management Analyst - Issy-les-Moulineaux, France - AccorHotels

AccorHotels

Entreprise vérifiée

Issy-les-Moulineaux, France

il y a 1 jour

Posté par:

Sophie Dupont

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Description

Company Description

We are far more than a worldwide leader.

We are 280,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

We take care of millions of guests all around the world.

With an unrivalled portfolio of 33 brands from luxury to economy, Accor has been providing hospitality savoir-faire for more than 50 years:

Sofitel Legend, SO, Sofitel, MGallery, Pullman, Raffles, Fairmont, Grand Mercure, The Sebel, Adagio Premium, Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, Adagio access, ibis budget and hotelF- About Astore, our Global Procurement Organization _

Astore is our Global Procurement Organization which covers all products & services needed by our clients to address their daily operational needs or one-shot construction or renovation projects.

Its international organization and digital roadmap aim to ease the procurement operations of our Accor hotels and non-Accor partners.

With more than 7500 clients worldwide and about 2000 external partners, our ambition is to become the first choice for procurement solution for the hospitality sector.

The Procurement organization gathers approximately 200 FTE in 20+ procurement offices including the Global Procurement office.

Job Description:

In the last few years, the Group Procurement has placed the digital transformation in its top priorities, aiming to support the internal teams from sourcing to selling, and to ease the entire procurement process of our Accor hotels and non-Accor partners.

The key objective of this role will be to support the local procurement teams with their change management strategies to aid the roll-out and increase the adoption of the procurement tools deployed by the Global Digital Procurement team in the hubs.

Reporting to the Global Digital Team, you will benefit from an in-depth understanding of the Procurement activities and the digital roadmap.

You will be working in an international context with multiple stakeholders.

Your key responsibilities will be to:

Ease the coordination between the Digital Corporate team and the local procurement teams to maximize the adoption of our evolving Procurement tools
Support the change management for a successful digital transformation by centrally building, improving and sharing knowledge and processes

Your main missions will be to:

Support project teams to implement their Change Management plan

Prepare communication and training materials (new tools, processes or features)
Update the knowledge base for all impacted stakeholders (suppliers/clients/hotels/customer support/internal teams) in accordance with the evolution of the tools
Conduct training sessions for the internal teams (category managers, sales team, local digital project managers)
Promote project management tools, and reusability across teams and projects
Implement change management tools and methods

Identify the change management tools to recommend to project teams (collaboration, training and mass mailing tools, video editor...)
Consolidate the countries' and digital department needs to set up the tools properly and manage the required accesses
Create deliverables templates (change management plans) to support project team in defining their change management strategy
Build tools/surveys to assess the quality of the change management action plans

Qualifications:

Business School student
Natural leader, you easily establish relationships and communicate efficiently with your colleagues
You can work in autonomy, are able to act proactively and collaboratively in a team environment with multiple stakeholders
You know the project management basics and are eager to work in several projects simultaneously
You have very good communication skills, a deep knowledge of PowerPoint and/or any other communication tools
Fluent English is a must

Additional Information

Depending on profile + Accor internal salary matrix

50% of commute fees + Lunch allowance (Tickets Restaurants)