Technical Support Engineer - Sophia Antipolis, France - Fortinet

Fortinet

Entreprise vérifiée

Sophia Antipolis, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

**Please note that this is not an IT/system administration position.

Key Responsibilities:

Investigate customer issues, including replication of problems inhouse, and working with engineering teams to provide solutions.
Providing direct technical support via the phone, web based systems to our customers and partners thoughout the EMEA Region.
Analysis and technical investigation of reported problems
Provide technical solutions to address customer issues
Problem investigation through and debug traces, logs and analysis of packet captures
Reproduction of complex customer environments on lab equipment
Followup with R&D departments to resolve product issues
Creation of technical documentation and bulletins to improve internal and external technical articles and whitepapers.
Develop core competency on Fortinet's product line and technologies

Skills and Attributes Requirements:

Strong understanding of data networking protocols, TCP/IP, routing and switching
Previous experience with network management and analysis tools is required
A good working knowledge of Linux operating systems
Experience with VMware and/or other virtualization technologies
Database knowledge is an advantage, Postgres
Security and vulnerabilities knowledge, PSIRT
Familiarity with API development tools and XML data structure knowledge
Fortinet NSE5 certification is an advantage
Strong troubleshooting and problem solving skills
Effective communication skills
Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

Five years or more of previous experience.

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.

Advanced knowledge of English (written and spoken) other languages are an advantage.

About Fortinet:

Fortinet (

NASDAQ:
FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe.

The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure.

If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.