Product Support - Paris, France - Via

Via

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

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What You'll Do:

Become an expert on Via develop a nuanced understanding of our technology, use cases, and best practices
Provide outstanding support to Via's partners through fast, high quality ticket resolution, enhancing their experience with our platform
Work crossfunctionally with teams in Product, Engineering, Operations and Partner Success teams
Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Who You Are:

Nativelevel of French, the language in which you will support our partners, and fluent in English, which you will use to communicate with our international team
Empathy: the best way to succeed in this role is to be able to put yourself in our partners' shoes
Prioritization skills: you might be investigating several tickets at any point in time and need to ensure you juggle them appropriately and escalate them when necessary
Strong communication skills: you know how to find the best tone for each situation
Problem solving and entrepreneurship: you don't accept the status quo and are always looking for creative solutions
Meticulous and vigilant, with a high level of attention to detail, processoriented and analytical
Nice to have but not necessary: experience familiarizing yourself with software tools, teaching others about it and resolving issues for clients.

What We Offer:

Trust and autonomy: we know which challenges we want to tackle but we will let you decide how to approach them and be ready to support you along the way
A stimulating environment: meet impactdriven managers and colleagues with whom to discuss the best approaches to improve our mobility solutions
Longterm career opportunities: whether you grow your expertise by tackling new issues or decide to explore a new career path, we're in it for the long run.
Impactful work: we are having an influence on the ability of people to move around and access more opportunities in over 35 countries.