Senior Sales Support Agent - Paris, France - Qatar Airways

Qatar Airways
Qatar Airways
Entreprise vérifiée
Paris, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
with our customers.

As part of this journey, we are now recruiting for the role of Senior Sales Support Agent - Western Europe.


Based in Paris, you will support the sales team to achieve their assigned revenue targets by providing technical support and data.

This is a contract role for one year.


Specific accountabilities include:


  • Provide the Sales Manager and the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve revenue, yields and market share
  • Contributes in Managing distribution channels and database for the sales team, be local CRS contact person
  • Use of analytical tools to generate market share, revenue and sales data.
  • Tracking and reporting of ROI on advertising, promotions, sponsorships, and sales activities
  • Use and administration of sales activity management software/system.
  • Coordination and submission of annual marketing activity plans and budgets.
  • Maintain record of all fare approvals and corporate contracts for future reference and audit purpose.
  • Provide maximum technical support to the Sales Force to ensure increased awareness of Qatar Airways products and services.
  • Maintain customer database of travel industry, wholesalers, consortiums, SME accounts, corporate account.
  • Handle inquires, problems encountered by the corporate/ Agent and liaise with the relevant departments at head office, if required.
  • Research and analyse individual markets and place Qatar Airways in a very visible in the market and secure maximum market share of traffic on Qatar Airways network.
  • Monitoring systems/key account intranets for content/QR presence/competitor activities
  • Assist in develop Sales and Marketing Plans, PLB contracts, sales/marketing reports, PLB monthly/yearly reports.
  • Assist in development, manage and execute Sales/Marketing Budget, FOC and Educational allocation
  • Assist in evaluating and managing sponsorship and advertising campaigns
  • Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy
  • Prepare flyers and updates fare circulars to the trade and corporate accounts.
  • Coordination and distribution of all POS and promotional collateral
  • Evaluate and submit group/adhoc fare requests for specific sectors based on availability of seats forecasted load of the flight and the revenue
  • Assist in analysing existing fares, RBD, tactical and other fares
  • Prepare/Assist in business case recommendations to Qatar Airways HQ for additional revenue channels, fare initiatives, destinations initiatives, additional QR operations and additional frequencies
  • Advice load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
Qualifications


Qualifications - External

  • Bachelor's degree or equivalent with minimum 3 years related job experience
  • Fluent in English, both written and spoken.
  • Airline Reservations & Ticketing skills
  • Basic fares and ticketing with IATA passenger prorating.
  • Strategic marketing, planning and analytic skills will be advantage.
  • Excellent oral and written communications and customer service skills.
  • Computer literate including Microsoft Word, Excel, Outlook & Power point.
  • Ability to prioritize, organize and coordinate projects; effectively present and resolve critical business initiatives within corporate functional areas Preferred
You must have the current legal right to live and work in Europe to be considered for this role.
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