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- contribute to the operation of IT infrastructure and administrative applications
- acting as a point of contact and first line support to assist users (both physically and remotely) for their day-to-day issues in relation to the IT infrastructure and administrative applications, incidents and software installations.
- tracking, coordinating and following-up incident and problem resolution with the IT service providers in accordance with the agreed service levels for the infrastructure.
- defining new and improving existing processes for IT support
- drafting and maintaining technical documentation and user manuals for infrastructure and applications.
- strongly experienced in deploying, administering, and managing Microsoft Azure/Office 365 stack (Office 365, Azure AD, Intune, Defender, Teams and Teams Room System) on users' devices, accounts and profiles
- experienced in configuration and troubleshooting of end user devices (laptops, tablets, etc.)
- acquainted with next-gen networking solutions (Meraki)
- knowledge about patch management solutions in cloud environments
- familiar with Zero Trust approach
- very good knowledge of MS Office (Word, Access, PowerPoint, Excel and Outlook)
IT Support Specialist - Paris, France - ALTER SOLUTIONS
Description
Job Description
We are looking for an IT Support Specialist with at least 5 years of relevant experience, who is fluent in French AND English.
Your main responsibilities:
Qualifications
Technical Requirements:
Additional Information