- Ensure the P&L and LTP objectives are achieved globally for Amadeus Central Reservation System (ACRS), Guest Management System (GMS), RES & WEB business units.
- Ensure all teams within hospitality accept accountability for the investment budgets, revenue and sales targets and are organized & aligned to successfully achieve the goals.
- Lead the budget arbitration given to all product maintenance & evolution investments in accordance with short-term P&L targets and LTP growth.
- Define & lead the ACRS, RES, GMS, & WEB solution strategy.
- Lead vision of the Hospitality suite that delivers product investments driving top line growth, anticipates changing customer demands, and drives a leading competitive position.
- Define the corresponding product investment, evolution & innovation strategies to maximize business value.
- Ensure cooperation & knowledge transfer with all stakeholders to secure the maximum level of awareness and adoption of solutions.
- Drive the adoption and execution of the Amadeus Safe Agile methodology with RnD.
- Build for and ensure extensibility of the CRS & GMS solution strategy into the overall Enterprise Platform & Portfolio vision to generate a fully integrated Hospitality suite including CRM, Sales & Catering, SO, Business Intelligence, Hotel Distribution, Property Management System (PMS), etc.
- Translate the Enterprise Solution Portfolio strategy & vision into concrete product roadmaps within the assigned investment envelope, P&L objectives, and LTP.
- Drive the technical, operational and organization convergence of multiple legacy solutions within the existing Amadeus Hospitality portfolio into an integrated suite of solutions.
- Ensure all customers are successfully migrated to the future target platform / portfolio.
- Provide specialist product & solution expertise to the sales team for complex bids during all phases of the sales cycle, from RFI & RFPs responses through commercial and legal negotiations.
- Provide expertise to the Operation team for complex high valued client retention needs including escalation support, contract re-negotiation, and Enterprise product strategy alignment.
- Assist the Customer Delivery teams to ensure that key projects are delivers within the defined scope, budget and target timeframes.
- Prioritize and balance delivery expectations/commitment to protect strategic and growth investments.
- Deliver inputs and recommendations into commercial pricing & bundling strategy to maximize profitability of the hospitality portfolio.
- Inform the commercial guidelines for large Driver Customer deals and coordinate the issuance of large deals through the Hospitality deal desk.
- Support the overall product and portfolio Go To Market process including, market entry priorities (with Sales & Strategy), product launch communication (with marketing), Sales Force training, help desk preparation, etc.
- 15+ years leading development and implementation of enterprise, large-scale hospitality technologies.
- Specific focus on business strategy, digital transformation, digital product management, strategic partnerships and bringing products to market
- Experienced in business management and P&L ownership, working with systems at scale, working in a rapidly changing environment
- Extraordinary people leader with ability to motivate teams
- Strategic thinker, outstanding marketing skills, communication skills, customer focus & professionalism
- Motivated self-starter with a proven track record of taking products to market from idea conception to launch in a fast-paced environment
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Director of Product Management, Hospitality Enterprise Platform - Nice, France - Amadeus
Description
Job Title
Director of Product Management, Hospitality Enterprise PlatformAbout the role
The Director, Above Property Product has responsibility over a solution portfolio that generates annual revenues of over 150M EUR (planned to double in a few years).
As a key leader of the Above Property team, you will directly lead cross-product and functional teams around the globe including New York, Orlando, Nice, Ottawa, Madrid, and Barcelona.
You will directly manage the budget & investment priorities for 1,000+ FTEs within the Hospitality R&D organizations and is responsible for ensuring the profitability & long-term growth of the business lines while also maintaining high levels of customer and employee satisfactions (NPS).
This area represents the core of the Hospitality strategy and has the most complex programs with large multi-year client engagement.
Your main responsibilities
Deliver P&L & LTP objectives
Platform & Portfolio Strategy and Delivery
Enterprise Platform & Portfolio Strategy
Platform Convergence & Customer Platform Migrations
Key customer Pre-sales, Retention & Delivery Support
Commercial policy & Go to Market
About our ideal candidate
Working at Amadeus, you will find
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
