Technicien informatique - Balma, France - OpenClassrooms

Get ready for a promising job opportunity through OpenClassrooms!
OpenClassrooms is looking for an IT Technician apprentice to join one of our business partners, to undertake a state-recognized training program.
Please note: This offer is exclusively for candidates pursuing apprenticeships with OpenClassrooms or considering enrolling with us for their apprenticeship. Only applications meeting these criteria will be considered.
At OpenClassrooms, you will learn a profession with a teaching approach that combines 20% theory and 80% hands-on practice. The result? By the end of your training, you will be 100% job-ready.
Once you've obtained your diploma, our teams support each individual in finding an employer, leading to an impressive 80%+ student employment rate in companies.

Your responsibilities as an IT Technician apprentice

• Receive and assess user requests regarding hardware or software incidents through the ticketing tool
• Conduct diagnostics and provide clients with appropriate technical solutions and recommendations
• Track ticket processing until resolution, updating them in the dedicated system
• Regularly update users on the progress of their requests
• In more complex cases, escalate incidents or requests requiring internal expertise
• Ensure compliance with contractual commitments set with clients (processing time, resolution, reporting...)

Position based in Balma (Occitanie). Hybrid work model.

At the company

• Monday to Friday
• 8-hour workdays
• Weekends off
• Daytime shifts

At the company: 4 days a week (choice of days) with reduced presence to 3 days 1 to 2 times per month.
During training: 1 day per week + 1 additional day 1 to 2 times per month.

Desired Profile

• Demonstrated expertise in quickly diagnosing, identifying the cause of an incident, and ensuring resolution, either remotely or on-site
• Ready for challenges
• Ability to work in a team
• Persistence in finding solutions
• Keen interest and curiosity in new technologies
• Willingness to learn and grow

We appreciate your interest.