- Oversee daily operations across quotation management, order processing, technical support, inquiries, and RMAs.
- Optimize workflows to reduce response times, ensure accuracy, and enhance customer satisfaction.
- Resolve escalated customer issues and complex service challenges.
- Ensure efficient coordination with Supply Chain, Logistics, and Warehouse teams to guarantee smooth order fulfillment.
- Build and maintain strong relationships with key accounts.
- Drive revenue growth within the portfolio managed by the Customer Service team.
- Lead customer business reviews and implement structured feedback loops.
- Partner with Sales and Business Development teams to support account expansion.
- Analyze service data to identify trends and opportunities for improvement.
- Prepare periodic service performance reports for senior leadership.
- Lead continuous improvement initiatives to elevate service reliability and efficiency.
- Stay updated on best practices, technologies, and tools shaping modern customer service and GSE ecosystems.
- Recruit, onboard, and develop a high-performing, multi-location Customer Service team.
- Foster an engaged, collaborative, and customer-centric culture.
- Provide coaching, set clear expectations, and drive performance management.
- Strengthen cross-functional alignment with Sales, Finance, Product, and Supply Chain teams.
- Promote professional development, retention initiatives, and team well-being.
- Monitor and report on key KPIs (response time, RMAs, quotation/order throughput, customer satisfaction).
- Ensure adherence to company policies, quality standards, and internal processes.
- Drive operational discipline and continuous enhancement of service excellence.
- 7+ years in customer service leadership roles (B2B required).
- 3+ years managing teams, ideally across multiple locations.
- Bachelor's degree or equivalent professional experience.
- Strong business acumen and understanding of global service operations.
- Experience influencing stakeholders in a matrix organization.
- Proven ability to build cross-functional collaboration and lead transformation initiatives.
- Strong communication skills (written & verbal).
- Solid process improvement, project management, and operational control mindset.
- Ability to manage complex escalations and make data-driven decisions.
- Leadership style combining empathy, accountability, and clarity.
- Fluent in French and English (additional languages are an advantage).
-
Insight, en tant qu'Intégrateur de solutions à forte valeur ajoutée, se positionne comme partenaire principal et comme 1er fournisseur mondial des plus grands acteurs de l'IT. · 14 000 collaborateurs dans le monde dont 200 collaborateurs en France · 8.7 milliard de $ de CA global ...
Paris, Île-de-il y a 6 jours
-
Insight, en tant qu'Intégrateur de solutions à forte valeur ajoutée, se positionne comme partenaire principal et comme 1er fournisseur mondial des plus grands acteurs de l'IT. · 14 000 collaborateurs dans le monde dont 200 collaborateurs en France · 8.7 milliard de $ de CA global ...
Parisil y a 6 jours
-
Rejoignez une equipe engagée pour réinventer la mobilité. Vous êt responsable de la dfinition de notre feuille de route Cloud, incluant larchitecture, · la sîcuretè et les coûts. Établir les bonnes pratiques et les normes, · de gouvernance du cloud. ...
Parisil y a 3 semaines
-
Valeo busca un director de centro de excelencia cloud para liderar la definición de su estrategia cloud y garantizar la excelencia operativa. · ...
Paris, Île-de-il y a 1 mois
-
+ Présentez-vous ! Experis France recherche un Service Delivery Director pour diriger la mission d'infogérance stratégique au sein de notre Direction Industrielle œle-de-France. · + Votre rôle ? Job summary · Experis France cherche un Service Delivery Director expérimenté avec un ...
Puteauxil y a 1 mois
-
Se busca un Directeur Services Professionnels para un cliente internacional en crecimiento. El candidato debe tener experiencia en delivery SaaS y gestión de equipos. · Pilotage du delivery · Supervision d'un portefeuille de projets clients stratégiques · ...
Fresnesil y a 3 semaines
- Travailler en entreprise
Director - Mobilité terrestre - Public & Services
Réservé aux membres inscrits
Rejoignez l'aventure Capgemini Invent · Vous êtes convaincu(e) que ce sont les collaborateurs qui permettent aux organisations de s'adapter et de se transformer ? Vous recherchez une aventure collective à taille humaine au sein d'un cabinet de conseil de réputation internationale ...
Issy-les-Moulineauxil y a 3 semaines
- Travailler en entreprise
Director - Mobilité terrestre - Public & Services
Réservé aux membres inscrits
Nos encontramos a la búsqueda de un Director para el sector de la movilidad terrestre. · Bienvenido a Capgemini Invent, · Capgemini Invent es una entidad de transformación e innovación digital que acompaña a sus clientes desde la concepción hasta su implementación, · Acompañar lo ...
Issy-les-Moulineauxil y a 1 mois
-
As a Service Materials Director you will drive alignment of materials, forecasting, lead-times and fulfillment practices across regions; ensure execution of strategic Supply Chain initiatives; support continuous improvement and operational efficiency. · ...
Parisil y a 3 semaines
-
· About Alvarez & Marsal · Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their poten ...
Parisil y a 6 jours
-
As a Service Materials Director you will drive alignment of materials forecasting lead-times and fulfillment practices across regions ensure execution of strategic Supply Chain initiatives support continuous improvement and operational efficiency. · ...
Paris ()il y a 3 semaines
-
Description · About Alvarez & Marsal · Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching ...
Paris, Île-de-il y a 6 jours
- Travailler en entreprise
Director - Mobilité terrestre - Public & Services
Réservé aux membres inscrits
Rejoignez l'aventure Capgemini Invent · Bienvenue chez Capgemini Invent · , l'entité de transformation, d'innovation digitale et de conseil du groupe Capgemini. · ...
Issy-les-Moulineaux, Île-de-il y a 1 mois
-
As a Service Materials Director at Wabtec Corporation, you will drive alignment of materials and forecasting across regions to ensure operational efficiency. · ...
Paris, Île-de-il y a 3 semaines
- Travailler en entreprise
Public & Services - Director - Mobilité terrestre ferroviaire
Réservé aux membres inscrits
Chez Capgemini Invent, nous croyons que l'innovation est le moteur du changement . En tant que consultants en transformation digitale , nous combinons nos capacités stratégiques , créatives et scientifiques , en collaborant étroitement avec nos clients pour leur fournir des solut ...
Issy-les-Moulineaux À temps pleinil y a 1 mois
-
+Job summary+Joining this team means joining an aviation powerhouse that is redefining operational excellence worldwide. · +Qualifications+Bachelor's degree or equivalent professional experience. · ...
Paris À temps pleinil y a 3 semaines
- Travailler en entreprise
Public & Services - Director - Mobilité terrestre ferroviaire
Réservé aux membres inscrits
Vous accompagnez les acteurs français et internationaux du ferroviaire dans le pilotage des grands programmes d'infrastructure et transformation digitale. Vous conduisez des projets pouvant faire intervenir différentes entités du groupe Capgemini. · ...
Issy-les-Moulineauxil y a 1 mois
- Travailler en entreprise
Public & Services - Director - Mobilité terrestre ferroviaire
Réservé aux membres inscrits
Piloter des projets d'ingénierie ferroviaire dans un environnement multiculturel en France. · ...
Issy-les-Moulineaux, Île-de-il y a 1 mois
-
The role of Consulting Director in Unit 42 is a senior-level consulting position. The individual will be responsible for the day to day delivery of our threat-led and technology driven cyber security consulting services through leading and directly overseeing a team of Consultant ...
Paris À temps pleinil y a 1 mois
-
The Director, Managed Services FRALUX is responsible for the strategic direction and operational excellence of Managed Services across France and Luxembourg. · ...
Parisil y a 3 semaines
-
The Senior Director oversees multiple complex projects simultaneously and is responsible for delivering project(s) to clients on-time and within budget. · Oversee delivery projects across multiple clients (target 5 clients) and projects days of total effort simultaneously. · ...
Parisil y a 1 mois
Customer Service Director - Paris - OnHires
il y a 4 jours
Description
Location: France (Paris area preferred)
Full-time, On-site/Hybrid
About the Client
Our client is a global leader in replacement parts for Aviation Ground Support Equipment (GSE), supporting operations at 850+ airports worldwide. Their mission is clear: reduce downtime, maximize operational efficiency, and power a greener future for aviation.
Why they remain the industry benchmark:
Cost Efficiency- Worldwide sourcing from OEMs and premier alternative suppliers.
Speed & Reliability- A global distribution network ensuring rapid delivery.
Massive Catalogue- Millions of cross-referenced part numbers and technical data.
Advanced Technology- A next-generation e-commerce platform with real-time inventory.
Innovation Focus- High-reliability components engineered by specialized teams.
Sustainability Leadership- Electric conversion kits and remanufacturing programs.
Joining this team means joining an aviation powerhouse that is redefining operational excellence worldwide.
Role Overview:
They are looking for a highly experienced Director of Customer Service to lead and elevate customer experience across the EMEIA & APAC regions. This is a strategic and operational leadership role overseeing multi-country teams, complex processes, and high-volume B2B customer operations.
You will be the champion of customer satisfaction, driving service excellence, leading transformation initiatives, and ensuring seamless coordination across Sales, Supply Chain, Logistics, and Operations.
This position plays a critical role in shaping the customer journey and maintaining Sage Parts' reputation as the global leader in GSE aftermarket support.
Key Responsibilities
Customer Service Operations Leadership
Customer Experience & Continuous Improvement
People Leadership & Development
Performance & Compliance
Requirements & Qualifications
Experience & Background
Skills & Competencies
#J-18808-Ljbffr
-
Account Director Services
Réservé aux membres inscrits Paris, Île-de-
-
Account Director Services
Réservé aux membres inscrits Paris
-
Cloud Services CoE Director
Réservé aux membres inscrits Paris
-
Cloud Services CoE Director
Réservé aux membres inscrits Paris, Île-de-
-
Service Delivery Director
Réservé aux membres inscrits Puteaux
-
Professional Services Director
Réservé aux membres inscrits Fresnes
-
Director - Mobilité terrestre - Public & Services
Réservé aux membres inscrits Issy-les-Moulineaux
-
Director - Mobilité terrestre - Public & Services
Réservé aux membres inscrits Issy-les-Moulineaux
-
Service Materials Director
Réservé aux membres inscrits Paris
-
Director - Valuations Services
Réservé aux membres inscrits Paris
-
Service Materials Director
Réservé aux membres inscrits Paris ()
-
Director - Valuations Services
Réservé aux membres inscrits Paris, Île-de-
-
Director - Mobilité terrestre - Public & Services
Réservé aux membres inscrits Issy-les-Moulineaux, Île-de-
-
Service Materials Director
Réservé aux membres inscrits Paris, Île-de-
-
Public & Services - Director - Mobilité terrestre ferroviaire
À temps plein Réservé aux membres inscrits Issy-les-Moulineaux
-
Customer Service Director
À temps plein Réservé aux membres inscrits Paris
-
Public & Services - Director - Mobilité terrestre ferroviaire
Réservé aux membres inscrits Issy-les-Moulineaux
-
Public & Services - Director - Mobilité terrestre ferroviaire
Réservé aux membres inscrits Issy-les-Moulineaux, Île-de-
-
Consulting Director, Proactive Services
À temps plein Réservé aux membres inscrits Paris
-
Director, Managed Services France
Réservé aux membres inscrits Paris
-
Senior Director, Professional Services
Réservé aux membres inscrits Paris