Help Desk Agent - Gennevilliers, France - Euronet - EFT Division
Description
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KEY RESPONSIBILITIES:
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- Provide first level maintenance support to merchants when they are experiencing technical issues. Actively manage and take ownership of complaints to ensure the best possible outcome.
- Provide customer service support by answering on customers calls and handling related claims.
- Support in the coordination of the ATMs installations and deinstallations.
- Coordinate with internal centralized and local support teams, sites, and external providers.
- Fulfill back office and reporting duties.
- Follow company processes and procedures on a daytoday basis.
- Build positive working relationships with external providers.
- Ensure ATMs are maintained and proactively monitored.
- Create and handle incoming service orders.
- Adapt to changes and new policies and procedures within the business showing a positive and collaborative attitude.
Requirements:
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GENERAL REQUIREMENTS:
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- Technical Educational background.
- Ideally one (1) years' experience in Customer Service with problem solving, telephone support and complaints handling in an international organization.
- Ability to complete technical training and have the ability to communicate it back to a customer at an appropriate level of understanding.
- Good knowledge of English.
- Must have legal right to work in the EU.
- A good knowledge of MS Office suite.
- Understanding on how to deliver first class customer service.
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COMPETENCIES:
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- Strong interpersonal skills with an orientation towards customer service.
- Tolerance to administration and repetitive tasks.
- Selfmotivated and results oriented.
- Autonomy, able to work independently as well as part of a team.
- Proactive thinking, initiative, and flexibility.
Benefits
- Work in a dynamic, stable, international environment.
- Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.
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