Move Manager - Paris, France - RELOcruitment Ltd

Description

Summary of Job:

Our client, a leading international moving and relocation entity, is now looking to appoint a Move Manager to either be based in Paris or remotely.

The Move Manager works closely with clients and assignees in the support of all transportation services related to a move. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners. This position will provide a single point of coordination for transportation services.

The ideal candidate must be fluent in French and preferably have experience with freight forwarding or move management / household goods. In addition to this, exceptional customer service skills and experience is vital.

Principal Accountabilities:

Move Management:

Coordinate door to door move include but not limited to;

• Initiation call

• Provision of all move related documents i.e., insurance, customs

• Arranging of a pre-move survey

• Conducting phone surveys when appropriate

• Quoting of move

• Booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party

• Monitoring and tracking of shipment

• Updating assignee & booker or client at each step of the process

• Ensuring all claim/insurance details are passed to the claims team

• Maintain single point of contact throughout move

• Correct usage of paperwork on all files

• Ensure data integrity in operational system

• Reporting

• Maximise all revenue opportunities

• Ensure the best possible cost for service being purchased

• Approval of supplier invoices

• Preparation of sales invoices

• Compilation of Rates including Supplier costs & Rates to client

ISO/Quality:

• Adherence to all quality guidelines &processes

Sales:

• Identify new opportunities

• Provide support to Sales team when necessary

Requirements:

Experience:

• Awareness of assignment challenges in the international marketplace

• Domestic & Int'l HHG's Forwarding experience

Skills:

• Fluent in French

• Strong organisational skills, time management, and customer service skills

• Customer focused

• Solid decision-making skills

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Consultative, listening, and leadership skills

• Strong technology skills

• Negotiation and persuasion capability

Attitudes/behaviours:

• Maintains effective working relationships

• Ability to handle multiple priorities and tasks

• Ability to identify and develop solutions to problems

• Detail oriented

This is a fantastic opportunity to grow your career with this industry leading company. Please apply today for further information.