Customer Care Representative - Gennevilliers, France - HireOn

Description

• Incoming and outgoing calls (in the languages needed)
• General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
• Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).

• An active listener
• Bilingual in English & German
• Excellent interpersonal skills
• An interest in the Automotive sector is a plus
• Being proactive and dynamic in how you deal with customers
• Commercially business savvy and number oriented
• Shift rotation 08 AM 08 PM, from Monday to Saturday. 36 hours a week.

• Career progression
• Base salary & language bonus
• Monthly salary gross 1766,96€ + 152€ monthly gross for the English language (our official language) + 152€ monthly gross for the Italian, German, Norwegian, Spanish, Finnish...languages + 152€ monthly gross as a performance bonus 1€ for each worked hour regarding
• Monthly performance bonuses
• Medical and life insurance
• 50% of the public transport fee reimbursed
• Access to the restaurant of the company, and to the Work Council.
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment

• German (required)