Customer Support Engineer - Clichy, France - Sectra

Description

Are you passionate about technology? Are you an engineer with an analytical mind who love solving complex problems and want to use that ability to truly impact customer satisfaction and patient care? We are currently looking for a support engineer for our organization in Clichy.

Sectra is one of the world's leading providers of IT systems for managing medical images.

Our long-term ambition is to be the leader in making customers' diagnostics more efficient and contribute to proven improved care outcomes for patients.

As our systems are mission critical for our customers, the speed and quality of our support makes a real difference - you're work can save patients' lives.

The quality of our support and the attitude of our support staff are key to the numerous customer satisfaction awards we have won.

Working as a support engineer

As a support engineer, your focus is to understand and solve complex technical issues and clinical problems.

You are part of a global support organization, which means that you will have both a local, regional, and global focus.

Your main responsibilities include:
Provide on-site and remote technical support of Sectra's solutions
Own and stays focused on driving the resolution of issues through the appropriate channels and team members
Communicate proposed solutions both internally, to partners and to customers
Create and update helpdesk "tickets" and technical documentation concerning ongoing incidents at our customers
Provide feedback to other parts of Sectra to improve our solutions and way-of-working.
Seek to improve the way of working within the global support organization

As a leading international medical PACS provider we are contributing to a healthier and safer society one solution at a time.

Our employees make our vision possible and we believe that we have the best people working for us. We offer superb training and excellent mentors to help you excel within your role.

Life at Sectra

As one of Sectra's newest subsidiaries, we have the energy of a young company while benefiting from the stability of a well-established brand with extensive global experience and a product backed by over 40 years of innovation.

The result? A challenging, highly supportive, and fun environment that allows our team to thrive in their work.

We offer a flexible remote working policy, while maintaining regular social encounters.

Work with great people

AHMED AOUICHA
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."

HANNA BÄCKER
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It's clear that our work has a real impact on patients' lives."
Skills & Requirements

At Sectra, we hire for attitude and ability - train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role.

We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information.

We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems.

We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

In addition to these abilities, we also want you to:
Have a Master's or Bachelor's degree in computer engineering (IT) or equivalent with a strong academic record
Be fluent in French and English
You have a genuine interest in IT systems in the healthcare industry and you are attracted to the idea of making a difference for patients around the world
You have excellent computer skills with extensive experience of the Microsoft Windows environment.
You love technology and like to work in projects close to the end user.


We consider it a great asset if you:
Stronger academic credentials than required above
Speak more languages than those required above
Experience in medical IT systems, mainly PACS systems, and/or of DICOM, HL7 and other healthcare interoperability standards
Have experience in computer networks, clustering, storage, server hardware, operating systems and programming or scripting tools.
Experience from working with IT helpdesk or customer service
Have interests besides school/work, such as sports, sports leader, music, horseback riding, singing or flying as examples
Have experience with other cultures


Other information:

Great Place to Work

Great colleagues

Personal development

Innovation & technology

Global environment

Working close to customers

Making a difference

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity.

We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care.

We also