Client Engagement Director - Paris
il y a 6 heures
Description du poste
SummaryAbout us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.
Today it continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art.
The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga's 50th Couture collection—the House's first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.
From October 2015 to July 2025, Demna designed both men's and women's collections as the Artistic Director.In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.
Job Description
Your opportunity
You will define and lead the global client engagement strategy to drive retail growth and long-term client value.
The role ensures strong governance, a best-in-class VIC and CRM strategy, and consistent execution across regions in close collaboration with cross-functional teams.
How you will contributeDefine and lead the global client engagement roadmap, aligned with business and marketing priorities
Establish KPIs and governance frameworks to monitor performance and support retail growth
Design and oversee a 360° client engagement strategy covering acquisition, activation, retention, and upgrade
Develop and structure the global VIC strategy, including segmentation, governance, and differentiated engagement models
Oversee the identification, recruitment, and development of high-potential and top clients
Lead the global CRM strategy and ensure consistent, optimized deployment across regions
Drive client activation through retail initiatives and exclusive on-site and off-site experiences
Elevate boutique-led activations and differentiated retail concepts with global consistency
Define and govern the global gifting and client attention strategy (physical and experiential) with clear success metrics
Embed best-in-class clienteling standards and ensure strong team adoption
Oversee global client insights, data quality, and continuous improvement of data collection practices
Implement standardized performance frameworks to maximize ROI and client lifetime value
Lead and develop the global client organization by setting clear standards, fostering a high-performance culture, and empowering regional teams to deliver consistent, measurable results.
Drive strong cross-functional collaboration (Marketing, Retail, Image, Digital) and partner closely with regions to align client strategy with local business priorities.
Who you areA senior client expert with strong experience in luxury retail and global client development. The profile combines strategic vision with hands-on execution, and knows how to build engagement models for both young consumers and HNWI clients, with the right level of differentiation
You bring a clear focus on innovation, understand how to evolve clienteling practices, and you are comfortable working with data to drive performance.
At the same time, you ensure couture-level execution and high standards of service across marketsStrong leadership skills are essential, with the ability to structure teams, partner closely with regions and deliver consistent, measurable impact.
Why work with us?Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to fostering a diverse workforce.
We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience.
As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors.
Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.Job Type
Regular
Start Date
Schedule
Full time
Organization
BALENCIAGA S.A.S.
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