Customer Experience and Innovation Intern - Puteaux, France - Moody's

Description

Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at

The Role / Responsibilities:

Join our dynamic Customer Experience and Innovation team as an intern and play an integral role in shaping the future of customer success at Moody's Analytics. This role is ideal for someone with a strong analytical mindset, excellent communication skills, and a passion for customer-centric innovation.

Key Responsibilities:

• Assist in the design and implementation of the Customer Outcome Value framework across different business lines.
• Contribute to the modernization of our customer success by leveraging and sharing best practices on Gen AI use cases
• Support the launch and ongoing management of our internal digital Customer Success Management community.
• Participate in additional initiatives aimed at enhancing customer centricity (as relevant)

Qualifications:

• Currently studying towards a Bachelor's or Master's Degree in Business, Marketing, Communications, or another relevant field.
• Excellent verbal, written communication, and interpersonal skills.
• Fluency in English is required.
• Strong analytical skills, attention to detail, ability to use insights to drive decision-making.
• Ability to work independently, manage multiple tasks, and adapt to a changing environment.
• Self-motivated, proactive, and able to work collaboratively with a team
• Proficient in MS Excel, PowerPoint.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.